Hughes AIOps Self-Healing WAN Solution Now Available

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Hughes AIOps Self-Healing WAN Solution Now Available

09/16/2020

Hughes Network Systems’ artificial intelligence for IT operations (AIOps) solution for enterprise wide area networks (WANs) is now commercially available.

Integrated into the company’s HughesON Managed Network Services, the technology is designed to automatically predict and preempt — or “self-heal” — undesirable network behavior. This is said to prevent service-disrupting symptoms in 70% of cases.

The Hughes AIOps feature is driven by machine learning models that absorb and contextualize petabytes of proprietary network data. It can detect deviations in key metrics against an evolving network baseline, incorporated from the nearly quarter-million North American enterprise sites under Hughes’ management. AIOps then assesses the risk-reward of potential corrective actions, autonomously takes appropriate measures, and tracks performance.

Benefits can also extend to shortened triage time for help-desk incidents; proactive detection of site, vendor and geographic network anomalies; and prescriptive corrective recommendations.

“The Hughes AIOps innovation targets WAN edge systems, such as routers, SD-WAN devices and firewalls, because a failure in those systems can be catastrophic for a site and cost hours of network downtime,” noted Dan Rasmussen, Hughes senior VP. “We estimate that the 70% success rate for autonomous correction across the sites under our management has saved approximately 1,750 hours of network downtime in the first seven months of use. In the other 30% of cases, the system provided early diagnoses of potential hardware failure or chronic site issues so they could be addressed preemptively.”

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