The Keys to Capturing Customer Value

While innovation is important, the most successful retailers also have to execute better and understand more effectively their social ecosystem. The level of differentiation from a product, experience or service level in today's retail environment can make the difference between success and failure.
Gary Williams, founder and CEO of wRatings Corporation, will highlight the business, social and technology requirements that today's retailer need to build value and succeed during the closing keynote on Thursday, June 13, 2013 at the 2013 Retail Executive Summit.
The twelfth annual Retail Executive Summit (RES) will be held June 19 – 21, 2013 at the Grand Del Mar in Del Mar, California. RES engages high-level retailers with thought-provoking keynote sessions and a series of concurrent workshops as well as intimate networking opportunities where retailers enjoy an ideal environment for sharing ideas and experiences with their peers.
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