Kohl’s Adds Trunk Service to BOPIS

Lisa Johnston
Editor-in-Chief, CGT
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Kohl's is part of the growing trend of retailers offering contactless transactions to help fight the spread of the coronavirus.

Kohl’s is adding trunk and backseat pickup to its buy-online-pickup-in-store services, part of the growing movement of retailers offering contactless transactions to fight the spread of the coronavirus.    

Although the retailer has temporarily closed all of its stores until further notice and furloughed store and distribution center associates, it will now provide the free curbside service at most locations between 11am and 7pm.

Eligible items are marked as “Drive Up” on Kohl’s website and are available to pick up within two hours if they’re placed by 5pm. Consumers receive an email when their order is ready, park in a designated “Drive Up” spots at the store, and call the store number in the email.

A Kohl’s associate will bring a customer’s order out, verify the order through their car window, and place it directly in the backseat or trunk. Customers are not asked to get out of their car.

Kohl’s and Amazon returns are not eligible for the service.

Retailers are getting creative in their efforts to get consumers their products in a safe manner. Walgreens expanded its drive-thru service to include essential items beyond just prescriptions, while Walmart has brought contactless transactions to its POS.

Even Books-A-Million has gone curbside to generate revenue while keeping its doors closed.

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