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02/10/2021

Lush Cosmetics Moves to Global Cloud Communications

Jamie Grill-Goodman
Senior Editor
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Lush Cosmetics has improved its business communications across its global workforce and enable them to better engage with their customers.

As a growing organization, Lush needed a communications solution capable of scaling to meet the increasing demands of their business. They worked with their longstanding IT services and solutions partner, CDW, to identify the right cloud communications solution.

The retailer selected RingCentral to power its business communications across its global workforce and enable them to better engage with their customers. RingCentral UK Ltd. is a wholly-owned subsidiary of RingCentral, Inc., a provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions.

“The feedback from our team has already been hugely positive,” said Brad Candy, Technical Operations Manager at Lush. “There’s a sense of relief that we’ve now moved from the clunkiness of an on-premise system to a next-generation cloud communications solution. Updates that used to take us hours to complete previously can now be done in a matter of minutes with RingCentral. The transition was much easier than expected.”

With multimodal capabilities including team messaging, video meetings, and a cloud phone system, RingCentral Office enables Lush employees—who are increasingly working remotely—to communicate with customers and peers across multiple channels, from any location, and on any device.

“We understand that with scale comes the need for flexible solutions that not only provide robust collaboration features, but are compatible with existing company systems," Steve Rafferty, UK managing director at RingCentral adds. "We spent a lot of time customizing our offering to Lush’s specific requirements to ensure their employees be as productive as possible and engage with customers effectively.”