By using data insights to expand staff knowledge and deepen the customer relationship, retailers are turning new technologies into rising revenue, creating unique and personalized experiences for customers across all channels.
As the department store chain looks to recapture its former glory, CEO Jeff Gennette has instituted five key strategic initiatives to guide its turnaround. Learn what they are and how they are helping Macy’s pick itself up by its bootstraps.
The most successful retailers are embracing cutting-edge technology to transform the in-store experience and leveraging the capabilities of social commerce platforms. These four innovative trends are making a big impact.
Watch this on-demand broadcast of the introduction of next-gen solutions that help retailers adapt to the evolving shopper expectations through mobile technology that empower associates and create environments that provide a positive customer experience.
Smartphone usage is so high because of years of exposure, education, and support. It’s going to take a similar amount of effort for more consumers to become aware of in-store mobile shopping. How can retailers raise more awareness?
If done correctly, an engaging customer-to-retailer relationship will foster customer lifetime value and, ultimately, help businesses stay relevant in the digital age. Here are reasons why messaging apps are necessary for curating the right relationship.
Mobile technology is the link that delivers real-time, user-friendly and unified information across every retail organization. With the right mobile solutions in place, retailers can provide the personalized experience today's shoppers desire while improving organizational efficiencies.