PCMS Rebrands to Flooid
PCMS is one of the largest independent commerce platform providers to the retail industry, with customers including Walgreens, Shoppers Drug Mart, Waitrose, Marks & Spencer and David Jones. PCMS software is active in more than 150 retail brands, 60 countries and 300,000 selling points worldwide.
Flooid has evolved from a rich PCMS heritage to better serve retailers looking to deliver customer engagement across multichannel, multi-vertical operations. The Flooid Basket follows individual customers, not channels, allowing retailers to offer seamless, personalized customer experiences across any vertical, device or location, meaning shoppers receive a consistent experience online or in-store.
The new Flooid name, logo and brand visuals reflect a modern, fluid way of shopping, as well as the ability of retailers to embrace no limits innovation using Flooid's technology.
Flooid's expanded network of collaborators includes Intel, Microsoft and HP.
Flooid and Intel are enhancing the retail experience by giving retailers the ability to allow the 'basket' to follow the customer through the shopping journey. Flooid and Intel are collaborating to allow retailers to introduce new transaction types and store capabilities including Click and Collect, Endless Aisle and Personalized Offers. Flooid is proud to be a member of Intel's Open Retail Initiative (ORI); a collaborative effort to accelerate iteration, flexibility and innovation at scale, and is working with the EdgeX Foundry to give retailers a faster path to innovation.
"As the retail industry continues to transform, retailers must provide a seamless journey across all channels,” said Shelley Bransten, corporate vice president of worldwide, consumer goods and retail industries at Microsoft. “Using the Microsoft Azure cloud platform as its foundation, Flooid enables retailers to provide a 'common basket' that follows shoppers wherever and whenever they want to shop. By putting consumers at the center of everything, Flooid will help retailers to strengthen their brand, unlock new revenue streams and ultimately transform their business for the future."
Flooid customers are already leveraging Flooid's open platform, allowing third party applications to access complex basket calculations and promotions, price, product and tax data.
For over 150 years, the John Lewis Partnership (JLP) has provided the best products and premium service to consumers across the UK, and comprises two cherished retail brands, Waitrose & Partners (grocery) and John Lewis & Partners (omnichannel retail).
Today, JLP uses the Flooid platform for the EPOS solution across both brands. To meet growing customer demand for a seamless omnichannel experience, Waitrose & Partners connected their e-commerce and self-scanning solutions to the Flooid Core store basket microservices, a platform that connects the online journey with mobile solutions and fixed tills in 340 physical stores with the help of Flooid, ensuring customers have a consistent basket and pricing experience across online, mobile and in store. With JLP looking at synergies across the two retail brands, Flooid and JLP are collaborating to help identify opportunities and maximize value from the Waitrose & Partners Checkout & Payment solutions, including Flooid Core basket capabilities.
"We've built one service that includes the basket pricing system, which is then used by our self-scan solution to look up prices, which is also used by our customers on our e-commerce platform,” said Matt Clifton, partner & head of Retail Change & Development, Waitrose & Partners. “You build a service once and make it as efficient as possible for use in many places with consistent pricing data. We wouldn't have been able to do that without Flooid's capabilities," said Matt Clifton, partner & head of Retail Change & Development, Waitrose & Partners.
Flooid's basket microservices deliver deep, resilient basket functionality across any sales channel, from POS to mobile, and across all retail verticals. The basket can be either cloud-based for elastic scalability or distributed to run on fixed devices such as fixed POS registers – crucial for high volume and high scale store environments.