Personalization

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Personalization

A collection of news, articles and other featured content about Personalization.

Key takeaways from a survey of 5,000 shoppers connect the dots between consumer trends and technologies that close competitive gaps and open new doors to opportunity.

It is all about the experience. That is the trending mantra across the industry, and the heart and soul of the retail renaissance. Check out how leading retailers like Walmart, Amazon, DSW and lululemon are leading the charge on the experiential retail front.

The coffee giant has been moving to improve the in-store experience. Now, as it enters the holidays and 2019, Starbucks is focusing in on three things to boost its customer experience.

Disruptive change was the clear focus of the just concluded GroceryShop event in Las Vegas, where grocers and food brands caught up with the latest innovations in artificial intelligence, computer vision, robotics, machine learning, voice command and autonomous delivery.

By building and centralizing its data platform, Gap can now apply advanced analytics and machine learning to gain a comprehensive understanding of customers across channels, and deliver personalized merchandising, marketing and customer service.

The solutions run on Qubit’s personalization platform and are designed to drive engagement, repeat purchases and lifetime value.

Nordstrom is doubling down on creating a next-gen customer experience, opening two new stores with unique services that reflect the needs of customers who live nearby. Additionally, a new online feature will provide customers with a real-time view of inventory available no later than next day.

At the Retail Experience Summit, RIS honored six of the industry’s greatest innovators and visionaries at its annual CIO of the Year Awards. See which retail technology leaders took home the well-deserved hardware.

These 10 innovative retail leaders are out in front of the pack setting the pace for change in their organizations and the industry. See which transformative retailers made RIS’ annual look at the retail industry’s fastest rising executives.

It’s become progressively harder for retailers to connect online activity back to their customer file in order to leverage their ESP in the way they think they're using it. Find out what you can do.

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