Unleashing the X factor in customer experience post-Covid demands continually adding next-gen capabilities. Learn the secret to how Prose, lululemon, Hobbycraft and others are staying at the leading edge of CX.
With the dramatic increase of online sales and click-and-collect in the last year, the shopper journey is no longer linear. Learn more about this new path to purchase and how to capture and retain today’s tech-savvy consumers.
The value of data as a lifeline to the fundamental start of a product’s sustainability should not be overlooked. What if using this data carried a lifetime digital identity that would lend intrinsic value to the consumer and the retailer or brand, as well, making it exponentially more valuable?
Perfecting both omnichannel retail and personalization is no small task, yet some retailers thrived in a new era of commerce brought on by the pandemic. See which are able to personalize successfully despite the challenges retail has faced.
Premium custom clothing retailer Knot Standard has introduced a fully-virtual showroom experience for new and existing customers. Learn how it's allowing the retailer to personalize the digital shopping experience.
Investments in AI-powered predictive and prescriptive analytics will more than double in the next two years. Find out what’s driving the change, and more importantly, how retailers can take a smart approach to implementation.
Consumers expect superior customer service, personalized assistance, immediate access to purchases, and a hassle-free experience whether shopping in-store or online. These seismic changes have forced retailers to digitally transform at a faster pace than ever before.
Over the past several years, retailers have been investing heavily in a reimagined, smart store experience, building destination stores with next-gen technology designed to create memorable shopping experiences.
The pandemic is exposing an area of opportunity for grocers: investing in advanced behavioral analytics and marketing technology tools. Lack of attention to these important tools can hurt a business's long-term growth and operations.