By using data insights to expand staff knowledge and deepen the customer relationship, retailers are turning new technologies into rising revenue, creating unique and personalized experiences for customers across all channels.
The department store segment continues to redefine itself in the face of slowing foot traffic and an increasingly digital shopping experience. See which retailers are setting the pace for change and thriving in this challenging marketplace.
Kohl's announced tech job cuts, but is also investing in tech throughout the retail enterprise. Find out what it's testing and if its personalization and inventory management initiatives are paying off.
Joann (formerly Jo-Ann Fabrics) is turning to its shoppers to craft the modern customer experience. Take an inside look at its new concept store and learn more about the tech it just rolled out across 870 stores to collect actionable customer feedback in real-time.
The store of tomorrow is a full-service, connected hub; integrating web, social networks, and the supply chain. To stay competitive, retailers need to be equipped with intelligent and scalable technology to offer their customers a seamless shopping experience.
L’Occitane's new experiential concept store is pushing the boundaries of the customer experience, and using retail technology to do it. Get a peek inside the beauty retailer's new Fifth Avenue, New York City location.