Personalization

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Personalization

A collection of news, articles and other featured content about Personalization.

Customer loyalty is a fleeting and difficult task for retailers trying to keep up with the constantly evolving customer mindset. Examine tactics to keep shoppers coming back for more.

The department store segment continues to redefine itself in the face of slowing foot traffic and an increasingly digital shopping experience. See which retailers are setting the pace for change and thriving in this challenging marketplace.

Kohl's announced tech job cuts, but is also investing in tech throughout the retail enterprise. Find out what it's testing and if its personalization and inventory management initiatives are paying off.

Ulta’s comparable growth is slowing, but it is still growing. Find out what the beauty retailer has been up to and how its omnichannel moves are still driving it to spiking sales.

Go big or go home. Starbucks has entered Italy…see the customer experience at the new Starbucks Reserve Roastery in Milan.

This benchmark research examines trends identified by 5,000 shoppers that provide guideposts for setting a strategic course for growth today and into the future.

Joann (formerly Jo-Ann Fabrics) is turning to its shoppers to craft the modern customer experience. Take an inside look at its new concept store and learn more about the tech it just rolled out across 870 stores to collect actionable customer feedback in real-time.

L’Occitane's new experiential concept store is pushing the boundaries of the customer experience, and using retail technology to do it. Get a peek inside the beauty retailer's new Fifth Avenue, New York City location.

The technology makes online shopping intuitive and engaging mirroring the in-store experience. In early pilot testing, average purchase value increased 20%, prompting a widespread rollout.

The luxury apparel retailer has deployed machine-learning technology to create in-the-moment experience for its shoppers, increasing brand engagement, loyalty and sales.

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