Emotional connections are the secret to success for retailers who have strategically built deep relationships with their customers. Find out which retailers, strategies and technologies are the keys to making emotional connections.

The mad rush to capitalize on the Amazon Prime Day juggernaut is the latest proof that retail is a copycat industry. But can copycats beat the leader? Here's how retailers can steal Amazon Prime Day's thunder.

After cutting through hype about the role of artificial intelligence in retailing one thing is certain – it will drive a stake through the heart of linear merchandising processes and managing by averages.