Returns Management

Learn how to creatively diversify returns options, meeting customers where they are at while also guaranteeing the most profitable recovery.

Gap Inc. has a new solution to reduce returns from e-commerce shopping. Learn how Drapr will enable customers to create 3D avatars and virtually try on clothing.

From storefront showrooms to curbside deliveries, adopting smart, fast labeling solutions can help retailers bounce back from pandemic times with improved shopper experiences that keep consumers spending (and boost the bottom line).

The denim retailer has been able to reduce its return rates by nearly 50%, as well as increase conversions and right-size its inventory levels through virtual try-on technology and recommendations.

With consumers’ ongoing desire to shop online, e-commerce returns present a great opportunity for increased sales and reinforcing customer loyalty, but retailers are missing the mark when it comes to the returns experience.

The growing e-waste problem isn’t slowing down any time soon. If retailers act now to create and promote e-recycling programs while making their returns process more sustainable, they can dramatically reduce e-waste and environmental impacts.

In addition to the direct hit to your bottom line, returns are a huge drain on resources and customer service teams and are hurting our planet with tons of wasted products and packaging. So how can you reduce returns and better handle reverse logistics?

As Walmart continues to expand its apparel prowess, its next move will be to try on virtual fitting tech. Uncover how the retail giant is bringing real-time image technologies, computer vision and artificial intelligence to its fashion category.

The Container Store is working to simplify the post-purchase experience for consumers and instill confidence in their e-commerce interactions at every touchpoint.

Retailers, consumer goods and logistics industries are on the path to recovery after the upheaval caused by Covid-19. But companies will have to conquer a new set of challenges in the “new normal” in order to survive and succeed.

Returns and associated post-purchase costs shouldn’t just be tallied up and subtracted from the total revenue number like a fixed cost. They should be investigated on a product-by-product and segment-by-segment basis.