RIS Talks

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RIS Talks

A collection of RIS Talks Q&As with top retail industry leaders. 

Inside David’s Bridal’s First Dance With AR

Meeting today’s new consumer can take many avenues in today’s retail landscape, and for David’s Bridal, this has translated to a heavier emphasis on the use of 3D and augmented reality.

We caught up with the CGT/RIS Executive Council member to learn more about how Newell is navigating the latest stage of the pandemic, as well what changes Sigrist sees sticking around once we’re past it.

When Office Depot first teamed for same-day delivery, it couldn’t have known just how important the service would become to consumers during the pandemic.

Verizon already had a tech-savvy approach to retail before the health crisis unfolded, but now, more than 87% of the retailer's transactions include an element of its Touchless Retail experience. RIS talks with Krista Bourne, SVP Sales and Operations, Verizon Consumer Group, about the launch and tech involved.

Grocery is evolving rapidly right now and customer needs are changing through COVID-19 and beyond. RIS talks with Ron Bonacci, VP of marketing and advertising, Weis Markets, to learn how up-to-the-second recommendations based on behavior and location are meeting new needs.

Despite global retail operations, including UGG stores and e-commerce, Deckers Brands set out to “get it right for customers, every contact, every time.” RIS talks with Deckers’ customer care director Bryan Riter in this Q&A to learn how a tech overhaul helped the retailer improve customer satisfaction 5%, putting it at 91%, utilize more efficient channels like Chat and SMS to empower agents, and truly provide a first call resolution.

For DTC retailers, it’s not enough to have the right product at the right time — not unless you want to become a one-hit-wonder cautionary tale. Learn how Rothy's is investing more heavily in data and analytics to measure customer engagement and amplification.

While Gary’s Wine & Marketplace got its start as a small wine shop in New Jersey, its digital capabilities tell a different story.

As the Albertsons Companies-owned grocer sought to grow its e-commerce strategy, it knew it needed a more efficient delivery system. Learn how it's leveraging technology in order to serve customers during the pandemic.

The hair and beauty retailer and distributor launched a new brand campaign at the start of the year aimed at helping consumers achieve salon results from the comfort of their home. It couldn't have picked a better time.

Giving new meaning to the term “quick pivot,” BoConcept developed an e-commerce site with a virtual showroom and personalized chat service in the span of just two weeks in April.

While it’s tempting to chalk up the issue of having more visitors than a website can handle as good problems to have, the truth is that crashing from an influx is the stuff of e-commerce nightmares. Learn how the lifestyle brand managed its retail debut by developing a robust digital foundation.  

The beauty company's investment in artificial intelligence and augmented reality are paying off when it comes to consumer engagement.

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