Salesforce Launches Consumer Goods Cloud

Salesforce, provider of CRM, has launched Consumer Goods Cloud, a new industry product that enables consumer goods companies to drive revenue growth and maximize ROI through improved retail execution capabilities. Retail execution — the act of getting the right products to the right stores at the right times — is vital to the success of consumer goods companies, as 95% of fast moving consumer goods products are sold in physical stores. Consumer Goods Cloud enables reps to use AI to optimize key tasks, drive higher revenues through better promotion execution and order management and elevate the in-store experience for the end consumer, the company reports.

Consumer goods field reps are responsible for delivering product and driving brand awareness in stores. However, they often rely upon outdated systems, spreadsheets and paper-based reports to determine their daily travel route, where their products should be placed in the store, and to share real-time business insights and opportunities with both their executive team and store owners. Consumer Goods Cloud will help consumer goods companies transform their business by giving a powerful and intelligent solution to field reps, streamlining operations and elevating in-store experiences for the end consumer, the company reports. With it, field reps can ensure that shelves are always in stock and pricing and promotions are aligned to expectations, while spending less time on operational activities and more time building relationships and driving sales with retail channel partners.

Consumer Goods Cloud enables field reps to:

  • Improve visit planning. Field reps will have access to a list of prioritized and assigned store visits for the day with required and suggested activities, with in-app map functionality to intelligently manage routing. In addition, reps can analyze the health of their business across stores while surfacing new opportunities for their products.
  • Optimize visit execution. Once at the store, reps have access to customizable templates based on store or segment types to help ensure that specific store needs are met every time, from inventory and planogram checks to return order processing and surveys, all from a mobile device.
  • Harness Einstein AI to optimize compliance and product placements. Einstein Vision for Consumer Goods Cloud delivers an image recognition and object detection solution that enables easy inventory, planogram and merchandising compliance checks, allowing field reps to spend less time on auditing activities and more time building relationships with customers. For example, a rep can take a picture of a shelf and immediately understand if it is set up correctly without having to manually count and input the data into their system.
  • Easily capture orders and data. Through mobile order capturing capabilities, a rep can capture orders during a store visit, collect important data such as, product, quantity and pricing. This ensures they've completed all their assigned tasks and reported them correctly while providing executives with a complete view of the visit.

Consumer Goods Cloud is part of the Salesforce Customer 360 Platform for all types of fast moving consumer goods companies — including food and beverage, personal care, health and beauty, and more — helping them to unlock the value chain with a unified platform.

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