10/09/2018

Scenes From the Retail Experience Summit

Editor in Chief

The Retail Experience Summit is the place to mingle with and learn from the retail leaders designing and implementing the cutting-edge solutions and strategies that are redefining the retail experience.

The annual event took place last week at the beautiful Grand Del Mar resort in San Diego. The Summit brought together a select group of retailers, analysts and solutions providers for two and a half days of networking and education. The packed agenda not only featured a forward-looking exploration at the state of the customer experience, it provided real-world insight from the retailers that are doing it best.

Click here for continued coverage of the event including video interviews and reports on the vital insights shared from the stage.

Below is a visual look at last week’s event.

The Summit kicked off with a Tip of the Spear startup technology showcase and networking event.

Breathtaking views helped set the stage for meaningful conversations.

David Osborne from Dale Carnegie Digital hosted an interactive session on overcoming hurdles and creating breakthrough success.

Kenneth Wu, CEO, Milk and Eggs discussed his company’s unique business model and how it provides a hyper-local experience in a globalized world.

The CIO of the Year finalist panel (left to right: Bob Graham, Beverages and More; Sherri Browning, 99 Cents Only Stores; and Charles Jarrett, Cumberland Farms) shared their award-nominated projects and their take on boldly breaking the mold.

The founder of The Geek Squad, Robert Stephens inspired with his guerilla marketing approach.

The RIS editorial advisory board met during its annual breakfast idea exchange.

Sterling Hawkins, co-founder of CART, discussed how cutting-edge technologies need to be truly customer-centric to be effective.

Plenty of questions from the audience made for an engaging and interactive Summit.

Infovista senior director and RIS’ social media contest winner Ricardo Belmar laid out the need for a bulletproof in-store network.

Structured networking gave attendees the opportunity to meet and interact with colleagues in a fast-paced fun environment.

Honorary chairperson Mike Relich, COO, Lucky Brands kicks off the Summit.

Uma Gopinath, AVP, intelligent automation, Canadian Tire Corporation discussed how the retailer imbeds machine learning into key functions throughout the enterprise.