In Store Experience

Retailers have heavily invested in reimagining a smart store experience. How have nimble sellers equipped their stores with technology amid the health crisis — and how are lackluster retailers keeping up?

Macy's has revealed its vision for its flagship Herald Square store, including a $235 million investment and plans to transform Herald Square & Broadway Plaza into a car-free pedestrian-friendly urban space for New Yorkers and visitors to gather.

As its loyalty roster swells, the company also shared more details on its artificial intelligence engine known as Deep Brew.

With so much technology and innovation driving the industry to fuel this online growth, it’s important that retailers focus on the key changes that will drive real value, especially as they relate to the customer experience.

Buy-online-pickup-in-store and curbside are 75% of Tractor Supply’s digital sales, which experienced triple-digit percentage growth for the fourth consecutive quarter. Learn how the retailer invested in new technologies and operational components over the last year to get here.

Get a first look inside the first-ever DICK’S House of Sport, a new concept store opening this Friday, and learn about the retailer’s expansion and redesign plans.

RIS’ highly anticipated benchmark research report ranks the maturity and investment plans of more than 80 different retail technologies. Find out how your tech stack holds up against the industry’s best.

Find out where clever retailers are making strategic in-store investments to future proof the physical environment and ensure they make good on the promise of an experiential shopping journey.

Uncover the top shopper trends for 2020 and beyond in this interactive report and learn how a key group of retail leaders are scoring big wins and leading the evolution of the customer experience.