Symphony RetailAI Names Dale Grant CRO

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Symphony RetailAI Names Dale Grant CRO


Symphony RetailAI has named Dale Grant chief revenue officer, replacing Graeme Cooksley.

Grant will lead the AI solutions provider’s global sales and pre-sales organization in more than 40 countries, including 15 of the top 30 grocery retailers.

Most recently, senior VP of global retail sales at Oracle, he also led the formation of Oracle’s hospitality, food and beverage business, and held leadership roles at NCR.

“Symphony RetailAI’s innovative AI-enabled, industry-specific solutions drive profitable growth for retailers and CPG manufacturers,” said Grant in a statement. “I am thrilled to join the Symphony RetailAI team to execute on the next phase of growth with our retail industry customers and prospects around the globe.”

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Lore has notified Walmart he will retire from his position of executive vice president, president and CEO, U.S. eCommerce, effective January 31, 2021.

The retailer views the program as an important component of its customer service and engagement strategy, driving added value thanks to the data that it brings in. While Walmart will make the program more robust, McMillon noted these changes will be unique based on the company’s own assets and capabilities.