Tech Transformation Video: Steve Peltzman of Forrester Digs Into Consumer Feedback

It takes more than just surveys to understand how shoppers view your experiences. In this episode of Tech Transformation, we chat with Steve Peltzman, chief business technology officer at Forrester, about the next step in consumer feedback and what we can learn from other industries that are ahead of the game. 

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Listen to the extended version of this interview on the Tech Transformation podcast to learn more, and subscribe for future episodes. 

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