The grocery industry has been battling to keep shelves stocked and customers fed amid one of the greatest health crises in modern memory. Supply chains have been stretched thin and operations are evolving by the day, but the industry is soldiering on, doing everything it can to keep doors open and shoppers safe.
Grocers have found innovative ways to continue to serve customers while complying with federal and state safety mandates, but on-the-fly efforts can only get them so far. They must invest in critical technology if they are going to survive and thrive in this challenging environment.
As attention slowly shifts to recovery, grocers should accelerate their upgrade and enhancement plans to ensure they are prepared to meet the "new normal."
To uncover how grocers can best serve their customers now and into the future, RIS hosted its first ever virtual roundtable of industry insiders, who explored a multitude of key topics including safety, innovative fulfillment, shopper loyalty, inventory concerns and much more.