Things Remembered Personalizes Customer Experience

Jamie Grill-Goodman
Editor in Chief
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Things Remembered is a well-known retailer specializing in personalized gifts and engraving with more than 400 stores across the United States and Canada. To meet increasing customer expectations and to give customers the choice to shop when and where they want, Things Remembered has selected Oracle Commerce Cloud. With this retail solution, Things Remembered has been able to take advantage of the cloud to deliver an improved omnichannel experience with the ability to scale in preparation for the holiday season last year.

“To ensure we can always deliver the best possible customer experience, we needed a flexible and scalable technology platform that would allow us to stay ahead of rapidly changing customer behaviors and expectations,” said Surya Koppera, associate vice president ecommerce, Things Remembered. “With Oracle Commerce Cloud, we have been able to enhance our website performance, improve the checkout experience and quickly launch innovative new services. This has made a huge difference to our business by helping us to support an increase in traffic and sales. And as expected, we didn’t experience any issues with website performance during the 2018 Holiday season.”

With the retail technology, Things Remembered is able to unify traditional and online channels by offering home delivery and same-day pickup in-store. Additionally, to support increasing demand during the holiday shopping season, the solution enabled Things Remembered to improve site performance. During performance testing, the company was able to support a 300% increase of online volume versus its historical highest volume at peak shopping times with the new platform.

Oracle Commerce Cloud is part of Oracle Customer Experience (CX) Cloud, which empowers organizations to take a smarter approach to customer experience management and business transformation initiatives. By providing a trusted business platform that connects data, experiences and outcomes, Oracle CX Cloud Suite helps customers reduce IT complexity, deliver innovative customer experiences and achieve predictable and tangible business results.