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Third Annual Customer Engagement Tech Trends Study: Maximizing the Three Cs: Customers, Content, Connections


The 3rd Annual RIS/EKN Customer Engagement Study examines how building shopper loyalty and life-time customer engagement is a retailer’s biggest challenge. Download the report to learn ways retailers can master customer engagement. The study uncovers key findings in such areas as personalized marketing, loyalty programs, unified commerce, digital transformation, social analytics and the mobile-first imperative.

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