Tilly’s Deploys End-to-End Retail Tech Suite
Tilly’s has deployed a next-gen end-to-end retail technology suite to integrate every part of the enterprise enabling truly seamless customer experiences no matter where, when or how customers shop.
The apparel and accessories retailer has chosen Aptos’ Singular Commerce platform to support seamless experiences and best-practice operational execution essential for success in today’s omnichannel retail era.
“We conducted a very extensive evaluation of retail technology offerings and Aptos’ proven platform along with its strong reputation and customer satisfaction scores were very influential in our selection,” said Jon Kubo, chief digital officer, Tilly’s Inc. “Leveraging Aptos’ end-to-end cloud-based retail technology suite, Tilly’s will gain a holistic and fully integrated set of capabilities to support our digital convergence initiatives today, and expand when we’re ready to leverage new solutions as our business grows and evolves.”
Tilly’s will leverage the market-leading Aptos Store point-of-sale solution to support customer engagement and seamless transactions across 1,200 mobile devices in its brick-and-mortar stores. The retailer will also implement Aptos Sales Audit to validate and relay accurate and timely transaction information throughout the enterprise, integrating data from its point of sale and legacy back-end systems, for improved decision making, streamlined operations and reduced costs.
Aptos CRM will help Tilly’s cultivate long-term relationships with customers and remain relevant by quickly identifying and responding to their changing needs and desires. Providing a 360-degree view of each customer, Aptos CRM provides advanced tools for customer capture, analysis, segmentation and campaign management.
Aptos Enterprise Order Management will enable the company to profitably manage all orders throughout their lifecycle, from initiation to fulfillment and back, and help integrate Tilly’s physical and online retail channels.
“For nearly 35 years, Tilly’s has provided an unparalleled selection of the most sought-after brands, delivering a distinctive shopping experience,” said Noel Goggin, CEO and culture leader for Aptos. “Aptos is proud to partner with Tilly’s to provide the latest retail technology to support seamless and engaging customer experiences across channels and respond quickly to the latest trends to stay relevant to its Centennial customer base.”