Walmart has added gamification to its workforce training technologies.
The retailer is using Spark City, a simulation-style video game app, to help train associates on the dry grocery department. The app, already available to the public in the App Store and Google Play, has over 104,000 downloads. The retailer will also roll it out at all Walmart training academies.
The game is meant to help Walmart associates understand a day in the life of an hourly supervisor. Players design an avatar and then use that avatar to run a dry grocery department. The game appeals to a variety of people, including those already in the department manager supervisor role and associates not in the role but who want to experience it.
Elizabeth Walker, Walmart Corporate Affairs, interviewed Daniel Shepherd, a Walmart associate who helped with the developing of the game, in a blog post. The following is a piece of that interview: