Walmart Adds a Reserved Pickup Hour for At-Risk Shoppers
Walmart is launching a special hour every day for consumers most at-risk for COVID-19 to retrieve pickup orders.
From 7 to 8 a.m. at select pickup store locations, the hour will be reserved for customers over the age of 60, as well as first responders, customers with disabilities and anyone designated high-risk by the Centers for Disease Control and Prevention. The point of pickup is contact-free. Customers simply open their trunk, and associates load their groceries in – no need to sign for the order.
“Now more than ever, families are relying on our pickup service to help get quality, fresh groceries to their homes as safely as possible,” Tom Ward, senior vice president, Customer Product said. “These are extraordinary times, and we are constantly looking for ways we can help deliver that same peace of mind to all our customers, particularly those who are most at-risk.”
Customers will see a new prompt on Walmart.com/grocery that displays the qualifications for selecting the slot listed as ‘At Risk Only’ and allows those who are eligible to opt in (all other pickup times are open for these customers as well). Customers can begin filling their baskets through the website or through the Walmart app.
Pickup associates are also following enhanced distancing and sanitation procedures to prevent the spread of the coronavirus. While Walmart associates are working as quickly as possible to restock high-demand products like paper goods, milk and cleaning supplies, the retailer has set purchase limits on certain items available through Grocery Pickup, similar to what customers see in stores.