Home Depot has been building on its highly successful Pro program. In the third quarter, the company reached a milestone, now having 100% of its appliance delivery volume managed through its market delivery operations.
This goal was part of Home Depot’s initiative to remove friction through several of its enhanced product offerings and capabilities, and has improved the customer experience and significantly increased on-time and complete deliveries.
“We feel confident that the investments across our pro ecosystem are resonating and that we continue to gain share with this important customer,” said Decker.
Other enhancements across its Pro Loyalty program include a new store mode feature that makes navigating the store easier, as well as improved fulfillment and personalization with “onboarding capabilities to help our pros run their businesses more efficiently.”
The company also recently launched its Path to Pro platform, which connects skilled tradespeople with hiring trades professionals. The proprietary platform is offered to Pro Xtra members at no cost and contains thousands of candidates.
More Tech Investments From Walmart
Fulfillment automation is at the top of the priority list for Walmart. The company has implemented its Spark Driver platform, which provides more than 10,000 pickup points and can reach 84% of all U.S. households.
The company also has larger plans to improve efficiency across its fulfillment processes. In September, Walmart opened a new fulfillment center in Illinois that modernizes the supply chain, utilizing robotics, machine learning, and automated storage to increase productivity and expedite delivery times.
[Also: Walmart Completes High-Tech Automation Center Renovations in Texas]
As the company moves forward with this approach, it has partnered with Alert Innovation, which uses robotics and AI to fill online orders more quickly.
“We're putting the building blocks in place to deliver a powerful, mutually reinforcing ecosystem that not only benefits customers and partners, but also shareholders with more durable and diversified earnings streams,” said McMillon.
The company has a full-circle tie-in with advertising as many of its Walmart Connect partners look to Walmart for fulfillment as well. As a result, Walmart is automatically onboarding all new marketplace sellers in the U.S. onto its self-service ad platform.
“We believe this seamless integration will help both businesses scale even faster. What you see in our results is that we can run compelling stores and clubs, scale first- and third-party e-commerce businesses, and connect them together in an omnichannel fashion that saves customers and members money and time,” said McMillon.
“Our strategy unlocks growth opportunities for us and a thread that runs from digital retail to fulfillment and advertising, and opens up even more opportunities with health and wellness and financial services,” he added.