Customer Engagement

How Kroger’s Digital Sales Keep Growing

How is Kroger capturing both digital sales and customer approval? Discover what helped the grocer soar in its latest quarter.
First Look: MAC Cosmetics Concept Store

After a year-plus of being shut in, consumers are ready to travel again and intend to look good while doing so. To serve this emerging need while still catering to those seeking contactless retail experiences, MAC Cosmetics has opened a new specialty concept store.

Walmart Opening Drone Operations in Bentonville Store; Intros QR-Enabled Vaccine Records

Walmart is investing in drone delivery after a successful pilot showed encouraging results, joining retailers like Kroger in accelerating fulfillment-via-flight ambitions.
Neiman Marcus Kicks off Fast-Tracking Digital Capabilities With Acquisition

In a testament to the success of personalized, remote-selling, Neiman Marcus Group plans to acquire Stylyze. Learn how the tech impacts the retail experience and kicks off NMG’s plans to spend over a half-billion dollars over the next three years to support its integrated luxury retail strategy.
As Chewy Sales Soar, Labor Shortages Throw Wrench Into Growth Plans

In addition to beefing up its digital experiences, Chewy is allocating investments toward managing the labor shortages that are making staffing its expanding fleet of fulfillment centers a challenge.
Digitally Transforming the Frontline to Reimage the Store Experience

As leading retailers continue to expand their services and focus on delivering competitive differentiating experiences to grow their share of the market, digital transformation at the frontline will determine enterprises’ success in today’s evolving market.
Target Remodeling 150 Stores in 2021

Target is giving around 150 stores a “major glow-up.” Get more details on what that includes and how the retailer is investing in the store experience.
The Retailers Topping Customer Experience in 2021

The top retailer for customer experience was a clear winner, ranking both top of the retailer list and number one overall out of 220 brands and 39 retailers on Forrester’s CX Index. Learn who took the top spot, the top ten retailers in the CX Index and what set retailer apart.
CVS Pharmacy Updates Loyalty Program

CVS Pharmacy has made a change to its long-standing ExtraCare Rewards loyalty program and upgraded the CVS App.
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7 Must-Have Digital Transformation 2021 Initiatives For 2021
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Evolving your operations is mission critical for the customer experience
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How to Engage Customers: A Digital Reset
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Smart Retail Gets ‘Phygital’: How Digital Technologies Enable the Store of the Future

Retailers must close the gap between online and bricks-and-mortar stores through the adoption of digital technologies in order to attract, engender trust with, and retain today's customers.
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The Omnichannel Retail Store of the Future: Customers Take the Wheel

Data continues to be a critical tool in fostering retail success, and its transformative power throughout the retail enterprise remains the centerpiece of the omnichannel retail store of the future.

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.