Customer Engagement

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Customer Engagement

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.

Ralph Lauren Wades Into Subscription Retail

In addition to providing access to consumer data, the effort is letting the company explore the growing sharing economy and change how it views fashion consumption.

3 Simple Email Tactics to Personalize the Customer Experience

Retailers need to dive deeper into customer behavior, to deliver truly relevant and useful marketing messages to customers. Here are three ways email can help.

Join the RIS & CGT analytics communities on May 18-20 for a virtual experience that provides retail and consumer goods executives with the unprecedented opportunity to learn from and network with the industry’s leading analytic experts from around the world.

Walmart has dropped the $35 minimum order requirement on its 2-hour Express delivery service for all its customers, but its Walmart+ members will be able to access the speedy delivery for less.  Get the details.

Payless has opened its first redesigned retail concept store in North America, kicking off plans to implement an omnichannel experience through an enhanced digital platform and new stores in the next three to five years. Learn how the retailer is infusing augmented reality, touchscreens and more into the brick-and-mortar experience.

The robots are here, and they bring candy. We found the newest robot roaming the aisles at Shop-Rite.

Nordstrom is teaming with smart fitness brand Tonal for a series of concept customer experience areas.

In addition to launching more than 60 freestanding locations and 200 locations inside Kohl’s stores later this year — making the beauty retailer’s largest store expansion — Sephora is also launching buy-online-pickup-in-store at all freestanding stores by April.

Target is enhancing its Apple shopping experiences beginning this month, with upgrades coming to both stores and online.

Macy’s said it expects approximately $10 billion in sales from its digital channels by 2023. Uncover what the retailer is investing in this year to support these goals.

Urban Outfitters has successfully bolstered ongoing customer engagement and sales during COVID-19 through virtual customer experiences. Learn how.

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