Customer Engagement

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Customer Engagement

A collection of news, articles and other featured content about Customer Engagement, including customer experience, customer service, virtual reality, personalization, loyalty programs, and more.

Future Store

Stores Are Proving Grounds for Innovation and Digital Transformation

As the spirit of reinvention sweeps across the retail landscape, stores have emerged as proving grounds for technologies that blend the digital and brick-and-mortar worlds.

Modell's fully customized POS software solution makes customer-centric retailing a reality and is the linchpin for the retailer’s continued omnichannel investment. Hear from the architects of the project in this exclusive RIS’ cover story.

Download this Technology Solutions Guide to discover how to best utilize loyalty programs and customer relationship management (CRM) to overcome challenges and gain loyalty from fickle shoppers.

Despite reports to the contrary, the store is not dead, it is being reinvented.

Whole Foods has announced the much awaited benefits to Amazon Prime members shopping in the grocer's stores. However, the rewards rollout will be slower than expected. Here what experts and reports are saying about the technology issues at Whole Foods and learn if the rewards are worth the wait.

It might only be May, but a successful fourth quarter starts now. Retailers should get a head start by focusing on these four areas immediately.

Embracing technology as the agent of change for a digital transformation of retail businesses, and ultimately a superior customer experience, will be essential to survive. Learn why the front-end shopping experience still matters.

While the heath craze continues to catch fire, vitamin stores aren't exactly hot spots. Discover how The Vitamin Shoppe is combating weak sales with digital efforts revolving around hyper localization and personalization.

There are ways to succeed as a brick and mortar retailer in a specialized industry – and technology is the secret weapon. Here are three easily deployable, and proven, marketing and sales strategies any size retailer can employ.

Macy’s has opened its Star Rewards program to all customers and added new benefits. Learn the details on the department store's loyalty program.

Amazon has been moving from e-commerce into brick-and-mortar with several ventures. Their latest undertaking takes them into model homes.

Starbucks hones in on developing digital relationships with occasional shoppers and launches a new labor routine, moving from a one-size fits all deployment plan to a dynamic store specific solution. Learn the details of the coffee giant's latest strategies.

RIS’ annual CIO of the Year Awards is taking place next month at the revamped Retail Experience Summit. See which industry leaders are up for one of these prestigious awards.

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