Customer Engagement

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Customer Engagement

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.

The Top Companies Disrupting Retail

Uncover which four retailers’ innovations are disrupting the industry so much that they landed on the “Disruptor 50” list. Read on to see what sets these venture capital–backed companies apart and how they are redefining retail.

Amazon customers can pickup orders and drop off returns at nearly 200 Stein Mart stores across 28 states. Learn the details and what the deal means for both the retailers and their customers.

The specialty retailer’s new cutting-edge point of sale solution combines commerce, customer engagement, inventory and fulfillment into a single omnichannel system of record.

The golf and tennis accessories and apparel retailer is making good on its plans to open 50 new experiential stores by the end of the year. Learn what sets these next-gen stores apart, as well as the details of the retailer’s aggressive expansion timeline.

Resolving the brick-and-mortar dilemma of divergent shopper and retailer goals is an urgent task for retailers. Fortunately, there is one strategy where they overlap – self-service technologies.

The new iteration of KISS should stand for Keep It Simple and Streamlined, a motto for retailers to focus on creating stores with self-service technologies that are more convenient and easier to shop.

The grocery segment is now one of retail’s most inventive and tech-fueled. See which grocers came out on top in this annual report that ranks the industry leaders across four critical categories.

Empire Outlets offers a unique combination of high-quality retail outlets, green public open spaces, dynamic art installations, and world-class dining. Check out this unique take on urban discount shopping.

On the heels of Canadian Tire's first anniversary of its updated Triangle Rewards program, the retailer is beginning to capitalize on the data it’s gained from 100 million transactions over the past year.

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