Customer Engagement

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Customer Engagement

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.

10 Best Retailers for Customer Service 2020

Treating consumers well when they need help is a key factor to retailers’ overall success. While seemingly simple, top-notch customer service remains an elusive goal for some. See who joins Neiman Marcus, Publix and Trader Joe’s in the ranks for best customer service as RIS examines the “10 Best Retailer's for Customer Service in America 2020.”

First Look: Beauty by H E B

Grocery chain H-E-B has opened the doors to its first Beauty by H E B store-within-a-store, featuring digital screens, tester stations, and a voice activated screen where customers can take pics for social media. Get a first look at the new layout.

CVS plans more store closings and has gained supporting metrics to its “rapid rollout” of 1,500 HealthHubs concept stores. Uncover the drugstore chain’s latest retail footprint plans and updates to its digital transformation.

For a fee Walmart grocery shoppers can now enjoy unlimited home delivery at more than 1,400 locations. See how much the service costs and how Walmart is enticing shoppers to give the new service a whirl.

As part of its holiday workforce scale up the home goods retailer is hiring thousands of telecommute employees. Read on to learn the details.

Sally Beauty is expanding their ColorView AI Technology to the Sally Beauty mobile app and to kiosks in 500 Sally Beauty stores across the country. Hear from the CIO how the app accomplishes augmented reality to allow consumers to virtually try on hair color and makeup.

RIS News received two Folio: Eddie & Ozzie Awards during the annual Folio awards gala in New York City on October 30, 2019, as well as an honorable mention.

Nike is expanding its store concept that blends data science and personalized service, opening two new stores built from what it has learned from 80-plus tests delivered through the pilot. Peek inside these cutting-edge Nike shops.

JCPenny has opened a living retail lab as a direct result of customer insights. Take a look inside the brand-defining store at the center of new CEO Jill Soltau’s plan to rebuild the chain.

The official kick off of the holiday shopping season is just three weeks away, but it is never too late to gain a competitive edge. Check out these key shopper trends that will define the season and be better prepared for the holiday madness.

RIS brings you on an exclusive photo tour of American Dream and reveals the megamall’s tech dreams for its future retail tenants and shoppers.

As the retail industry continues to evolve at a lightning-fast pace, retailers need a way to level the playing field and execute strategies for growth. Check out these three reasons P2PX should be on your radar.

Costco throws their hat into a crowded healthcare race. Get the details of the retailer’s free, one-hour delivery tests and hear Forrester senior analyst Arielle Trzcinski's take on the move.

Nordstrom’s massive seven-story NYC flagship store opens, brimming with tech features and retail services. Take a look inside the largest single-project investment in Nordstrom's 118-year history.

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