A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.
RIS and CGT uncover the analytic shifts happening in retail and consumer goods today and benchmark the industry’s analytic maturity in this interactive and exclusive report.
RIS examines the technologies and strategies needed to take your pricing capabilities to the next level as retail powers full steam into pandemic recovery.
Tanger Factory Outlet Centers has launched a virtual shopping concierge service that aims to give shoppers the outlet shopping experience without leaving home.
RIS sister publication Progressive Grocer’s “2020 Top Women in Grocery” once again rounds up a community of extraordinary women. While all of these women make the grocery industry what it is, RIS breaks out 10 Top Women in Grocery Technology from the list.
The idea of the customer experience is not new, but today’s data-driven world has put more control in consumers’ hands with heightened expectations. As such, personalization is a critical foundation for retail success and brand image.
Find out how capturing data about real-time inventory availability, movement and events along the customer purchase journey helps connect the online to the offline and optimizes shopper engagement.
Carrefour and Google have launched a new voice-based grocery shopping experience, via Google Assistant. Uncover how the service works and aims to simplify and personalize the grocery shopping experience in France.
Shopper sentiment during the pandemic varies across retail sub-verticals and U.S. regions, while media consumption is also affecting shoppers’ feelings about the in-store experience and their plans to shop.
Starbucks announced it will close up to 400 traditional cafes and open new stores with innovative formats. Learn how Starbucks will accelerate the transformation of its U.S. stores to meet evolving customer needs.
It might seem like digitalization is removing us from meaningful interpersonal connections, but many companies are actually using technology to establish a human, yet digital, touch.
In an industry that’s all about product, PVH CIO Eileen Mahoney is using tech to transform the fashion merchandise lifecycle. We talked with the 2020 RIS Women in Retail Tech winner to learn how.
It is no surprise that the pace of technology change and the expectations of customers in retail is increasing. That is why it is imperative for retailers to design a customer experience with purpose, trust and care ― a key differentiator for cultivating profitable long-term relationships.
