Customer Engagement

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Customer Engagement

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.

Pier 1 Files Bankruptcy and Searches for a Buyer

Just after Pier 1 Imports said it would close up to 450 stores, almost half of its store base, the struggling home goods retailer has filed for Chapter 11 bankruptcy protection and is pursuing a sale of the company. Find out how it got here, what’s next, and which retailers stand to gain from the news.

Announcing Analytics Unite: The Summit for Retail and Consumer Brands

Analytics Unite: The Summit for Retail and Consumer Brands (formerly RCAS) is coming in 2020! For the 7th year this can't miss event assembles retail and consumer goods leaders who will show us how to drive analytics with purpose.

CVS Health will continue to invest in its tech infrastructure as part of its plans to deliver more personalized and localized health care services.

The apparel and footwear company will launch a new e-commerce site and platform in North America this summer as part of its transformation efforts.  

Crate and Barrel is weaving design services and tech tools into its latest concept store, a trend picking up steam with furniture retailers. Find out what its latest store offers and how retailers have launched similar concepts recently.

Grocery has proven to be one of the most challenging sectors to bring online for unique obstacles facing both grocery retailers and consumers.

Vans has opened its first community-driven store and event space. Peek inside to see how the store weaves skate culture and monthly programing together to create a new retail experience in Downtown LA.

Canada Goose has slashed its 2020 outlook as the coronavirus outbreak impacts the Luxury apparel retailer, but said its new retail concept is “a big success.” Find out what the virus means for the retailer and what it has seen so far from the opening of its new concept store, The Journey.

Tractor Supply Company says it’s putting its customer data into action and using artificial intelligence to communicate one-on-one with customers. Additionally, its new CEO Hal Lawton has promoted three senior executives. Find out more and learn who snagged seats in C-Suite.

The apparel company has rolled out RFID technology across its fleet, upgraded its in-store staff-optimization tools, and gone all-in on its social promotions.

Macy’s is closing a chunk of its stores in “lower-tier” malls, slashing around 2,000 corporate jobs, and consolidating its offices to NYC and Atlanta, GA, which will serve as its primary tech hub. RIS talks to experts and connects Macy’s latest updates to retail’s larger trends.

Bed Bath & Beyond’s new wedding registry platform, known as Your Registry, Your Way, wants to simplify the gift-giving experience.

A guide to the major trends from the show, this webinar also features learnings from Aptos’ Customer Experience and Overall Integration indexes.

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