Customer Engagement

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Customer Engagement

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.

Eye on Retail Tech: Meijer Rolls Out Mobile Checkout Chainwide

Meijer shoppers can now skip the traditional checkout line and opt to use the retailer’s Shop & Scan tech. See how the tech works in action and get the details of this massive initiative that took over a year to implement.

Why Retailers Should Take Note of Walmart’s Exclusive Newsstand Offering

A new magazine hit Walmart newsstands exclusively this month. Find out how the Instagram-inspired publication and its QR-code tech benefits the retail behemoth.

Upping the ante in customer experience, Selfridges will be the department store in the world to open a permanent theater.

When I met Jon Stine I immediately knew he was thinking several moves ahead in the retail tech game most of us were playing. Now Jon has moved to the Open Voice Network. Here’s why that matters.

The retailer operates at nearly 800 campuses across the country and tailors each store to the unique needs of the student body. This RIS exclusive explores how it is able to create distinctive experiences and merchandising arrays at scale.

Retail is rapidly evolving, and while today’s top department store chains are in no way guaranteed future prosperity, their all hands on deck efforts to sustain their share of the retail market are evident.

When Missguided launched its e-commerce site, 60% of traffic was already coming from mobile. Missguided knew that the retailer had to capitalize on the consumer shift to shopping-by-app, but intended to do it the right way – by providing an app that drives engagement, loyalty and ultimately revenue.

Lululemon benefited from increased traffic both in-store and online, crushing expectations. Find out where its second “experiential” store will touch down and how the retailer will continue to transform its digital business.

The acquisition of Silicon Valley based Apprente furthers McDonald’s commitment to voice-based ordering in its drive thru lanes and mobile ordering initiatives. Learn the details and what it means for the massive quick serve restaurant chain’s tech roadmap.

The role of the chief information officer continues to evolve at a breakneck pace, and only those executives that advance in lockstep will enjoy prolonged success. Do you know one of these exceptional CIOs?

Puma’s first-ever North American flagship integrates technology with experiences. Peek inside to see how the store is offering up a futuristic retail experience and learn the interesting new way it makes use of RFID tech.

Following a successful pilot campaign Target is releasing its new Target Circle loyalty program across the chain. The new program offers shoppers a personalized experience as well as increased savings. Read all about it.

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