Customer Engagement

Shopper Insight 360: Crossing the Great Consumer Divide

Download this benchmark research to assess your organization’s strengths, weaknesses and competitive position from the consumer’s perspective, use the insight to cross the great consumer divide.

Shopper Insight 360 Infographic: Crossing the Great Consumer Divide

Insights from 5,000 shoppers underscore the importance of aligning retail strategies with consumer trends in click and collect, emerging channels and competing with Amazon.

5 Ways Stein Mart is Trying to Pull Out of Sales Slump

The apparel retailer said was behaving like a department store in terms of its merchandise acquisition and sales promotion, and going forward it's implementing initiatives to change course. Find out the five things Stein Mart is doing to redirect itself to profit.

Two Thirds of eBags’ Mobile App Traffic Driven by Flash Sales

The luggage and travel accessories retailer continues its impressive growth thanks to its mobile-first strategy and ability to leverage flash sales to drive massive amounts of traffic. Learn the details.

4 Tips to Meet Shoppers' Mobile Expectations

While retailers can attract shoppers with mobile, a poorly developed site won’t lead shoppers to be buyers. To meet shoppers' mobile expectations and capture online sales, check out these four tips.

How Ask Peapod Allows for Hands-Free Grocery Shopping

Last month, Chicago-based grocery delivery service Peapod launched Ask Peapod, a skill for hands-free voice ordering to enable immediate, in-the-moment additions to shoppers’ weekly grocery carts.

Why CVS' CEO Isn't Worried About Amazon

As the company invests in digital tools and capabilities to improve its omnichannel experience, CEO Larry Merlo isn't worried about Amazon. Find out why.

HP Debuts New Sleek, Modular POS System

HP's ElitePOS modernizes the traditional retail experience with a modular design that supports use cases beyond checkout and a look that seamlessly integrates with high-end retail aesthetics.

Starbucks Doubles Down on Modernizing Tech Amidst Teavana Failure

Starbucks is modernizing its tech stack and will begin rolling out new loyalty rewards and ordering capabilities starting this fall. Yet its plans don't stop there. Uncover how its new technology platform will unify systems and features.

Wayfair Co-Founder Says Augmented Reality is The Future of Shopping

Augmented Reality (AR) "represents the future of shopping for home," says Wayfair co-founder. Find out what update the online retailer has made to its AR app.

Sephora Debuts New Digitally Infused Store Format

Sephora’s next-gen flagship ushers in a new format for the cosmetics retailer. The new stores are overflowing with tech including a sea of tablets loaded with augmented reality software allowing shoppers to interact with the retailer’s entire product array.

Customer Engagement