Customer Engagement

Top 5 Grocery Retailers of 2021

In a year of upheaval, retailers have had many ups and downs, but it is safe to say the grocery segment has been completely transformed. RIS provides a deep dive into the five grocery store chains that scored highest in the full Top 100 report and have helped shape the industry.
Turning Data into Currency

Data has become as valuable a currency to thriving in retail as currency itself. Learn how Stitch Fix, Big Lots, Walgreens and others are cashing in – and how you can catch up.

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The Road to a New World of Retail

In this vibrant, interactive guide, you'll discover how to address retail's biggest challenges to enable trusted, personalized shopping experiences that deliver profitability at scale.
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AWS RETAIL INNOVATION ZONE

Explore how AWS Retail Competency Partners can accelerate your modernization and innovation journey across all areas in the enterprise.
SK-II Gets Phygital With Social Retail Pop-Up

SK-II is leaning into social commerce and gamification as part of a pop-up retail store in China.
GNC Powering Omnichannel Customer Experiences

GNC shared details about the benefits its omnichannel investments have had on its customer service and experience capabilities.
5 Reasons Why a CDP is Core to a Retailer’s CX Strategy in the New Normal

For those retailers who are looking to up their customer engagement game in the channel of their choosing, here is how the right customer data platform can be utilized as a powerful agent of change.
The Next Retail Winners

The next retail winners are already investing in the right things today so customers will buy more, and buy more often, in the future. Uncover the predictive power to see who has the best chance to win in the future.
Fleet Farm Launches New Loyalty Program and App

Learn about Midwestern retailer Fleet Farm's new loyalty program and its first-ever Fleet Farm mobile app.
The Container Store Moves Forward on Data-Driven Customer Approach

The Container Store is implementing new technology to capture customer feedback and deliver actionable insights across the organization.
Starbucks Adds 1 Million+ Loyalty Members As It Grows AI Engine

As its loyalty roster swells, the company also shared more details on its artificial intelligence engine known as Deep Brew.
Amazon Surpasses Walmart in the Battle to Deliver Groceries to Garages

Amazon is going all in on garage grocery delivery, surpassing the scope of Walmart’s ongoing test of in-home and garage deliveries. Get the details of the expansion and see where both retailers stand.
Levi’s AI Product Recommendation Engine Driving DTC Conversions

Levi’s will continue to scale its AI-enabled product recommendation technology across the globe as the company reaps the benefits of providing more personalized direct-to-consumer experiences.
Madison Reed Deepens Customer Engagement with Interactive Color Bar Experience

Learn how mobile, web and in-store shopping converge in Madison Reed’s new interactive digital swatch panel experience.

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.