Customer Engagement

In this conversation with RIS News, UNTUCKit's Kaitlin Gottlieb outlines how the company's early tech investment has empowered retail associates, boosted visibility, and streamlined back-end processes.

To build loyalty in a time of ongoing uncertainty, retailers must work to create a satisfactory experience for customers using their most valuable asset: their employees. Learn more.

The company has laid out its plans for expanding its House of Sport store models — an interactive layout that was first introduced in 2021.

Price Chopper/Market 32 has rolled out a themed digital game, as a component of National Frozen Food Month in March. Learn how the gamification is engaging shoppers and boosting sales.

Salesforce has launched Einstein GPT, which it claims is the “world’s first generative AI CRM technology.”

Get details on the expansion plans for Walmart Health Centers, including where they will be located and how the retailer is listening to customer feedback.

The brand is boosting its sustainability efforts by launching a new resale program that will help the brand reduce clothing waste, keeping apparel out of landfills. Get details.

Target is moving forward on what started as a pilot, launching drive-up returns across all its stores by the end of summer. Learn more.

In a new personalization effort, Petco has invested in a new system aimed at customizing key marketing touchpoints across the shopping journey.

What is the metaverse? There’s no hard and fast rule as it is a technology and concept that is largely still in development, particularly within the retail industry, but RIS is committed to nailing down and outlining a metaverse-focused strategy.

Canadian Tire Corporation is making strides with its supply chain and loyalty efforts as it looks to operate more efficiently and tap into valuable consumer insights.