Customer Engagement

The Case of Missing Grocery Items or Bizarre Substitution? Time for Grocers to Step Up
We hear about an increasing number of cases of missing items or bizarre product substitutions being reported in online orders. This has left online grocery shoppers puzzled and frustrated. Learn how to fix this problem.
Top Women in Retail Tech 2022
RIS’ sixth annual look at the top women in retail technology salutes the female technologists redefining the industry. Learn which women are being honored for deploying game-changing solutions, leading exceptional teams, and reimagining retail.

Analytics
Nominations are Open for the 2022 Influentials!
RIS News is pleased to announce that it is currently accepting nominations for its “Influentials: Top 10 Movers and Shakers in Retail” feature.
In Store Experience
Amazon One Deploying in 65 Whole Foods Markets Across California
Consumers looking for expedited checkout will now be able to choose Amazon One rather than searching through their wallets and handbags for payment. Learn more.
Digital Transformation
Ulta Beauty’s New Prisma Ventures to Tap Into Power of Emerging Tech
The company has launched its own digital innovation fund, Prima Ventures, which will invest $20 million in emerging tech startups that are looking to reshape the future of online and in-store experiences. Learn more.
Marketing
Post-Purchase Marketing Strategy: 8 Tips on How to Stay in Touch With Customers And Boost CX
How do you make the most of post-purchase marketing, helping to retain customers and create a sense of loyalty to your brand? It doesn’t have to be difficult. Learn more.
In Store Experience
First Look: Abercrombie & Fitch’s New Store Design Concept
The new store concept is designed to prioritize omnichannel shopping and provide customers with an immersive interpretation of the Abercrombie experience of today. Get a first look inside.
Mobile Strategy
Mobile-First Strategy Should Put Customer Experience First
By considering and implementing the following recommendations, business leaders can build a mobile app that boosts conversion rates and enhances customer loyalty.
Virtual Reality
DICK’S Sporting Goods Enters the Metaverse
DICK’S Sporting Goods has entered the Metaverse just in time for back-to-school season. Learn what the experience entails.
Mobile Apps
How Technology Can Help Small Retailers Stay Fully Operational With Fewer Associates
For a large retailer, the consequences of being short staffed may be minimal, limited to shifting employees from the backroom to front of the store for a few hours. For small businesses, the impact can be devastating. Learn how to solve these challenges.
In Store Experience
Best Buy Embraces Digital Experiences With New Small-Format Store
The company is encouraging consumers to do everything from shop and get tech advice digitally while in the store. Learn more.
Loyalty Programs
Back to School: Tips, Trends, and Predictions
Expect students to be wearing new clothes and sporting the latest technology this fall as back-to-school shopping totals could reach over $110 billion despite inflation, according to industry projections. Learn more.
Loyalty Programs
Not Just Data: Why General Mills Launched Its First Consumer Loyalty Program
In launching its first consumer loyalty program, General Mills will not only build up its first-party data library, but the company also sees a path for it to mutually benefit its storied Box Tops for Education program.
Webinars on Demand
How Albertsons Transformed the Checkout Experience With AI and Robotics
Learn how a consumer-centric strategy coupled with the right technological capabilities enabled this experience and allowed for a differentiated experience — and how you can implement a similar strategy in your own business.

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.