Customer Engagement

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Customer Engagement

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.

Search Magic: How Gary’s Wine Ranks As a Top 3 Wine Advertiser Almost Every Month

While Gary’s Wine & Marketplace got its start as a small wine shop in New Jersey, its digital capabilities tell a different story.

Walgreens Overhauls Loyalty Program

Walgreens has relaunched its customer loyalty program as part of its mass personalization efforts and rolled out 30 minute pickup. Get the details.

Will the Black Friday to Christmas Eve stretch be boom or bust? Retailers are certainly tasked with a complicated consumer mindset this year, but preparedness and last minute agility will likely be a winning combo. As the industry enters the throes of the holiday season, RIS reviews the latest expert forecasts and findings.

Stories about store closures and bankruptcies mask the fact that retail is an active investment hot spot where cash flows, IPOs flourish, and opportunities boom. Here’s the rundown.

Consumer shopping trends are pressing convenience stores to pivot, but many operators have experienced roadblocks in adding modern services. Uncover how tech solutions can provide the flexibility needed to overcome legacy store IT infrastructure without ripping out current systems.

Retailers can ensure seamless customer experiences while guaranteeing all of a customer's private information is secure. It is no longer one or the other, but rather a system built on transparency.

The retailer, which has been undertaking a multi-layer digital transformation, shared more details on its upgraded digital experiences and store prototype pilots.

There are three "bricks" which are used to build the "bridge" of the right customer experience between retailers and buyers: pricing, supply chain management and in-store experience. As shoppers' expectations evolve, these bricks need to be optimized.

Giant Eagle has launched a pilot of its new myPerks loyally program in Canton, Ohio. Learn what the new program entails and what the grocer's plans are for the rollout.

While traditional, points-based loyalty programs are often the go-to loyalty strategy, staying ahead of the competition year after year requires something bolder.

Whether selling or shopping in 2020, the only thing that can be expected is the unexpected. To help retailers craft their last minute strategies, RIS dove into the data and talked with experts to provide ammo for peak selling season twists and turns.

Ulta Beauty at Target will debut at more than 100 Target stores nationwide and online at Target.com beginning in 2021. Uncover what the new beauty experience will entail and why the two have joined together.

The Estee Lauder Companies is leveraging its digital consumer engagement investments to serve consumers “craving convenience and choice” during the pandemic.

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