Customer Engagement

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Customer Engagement

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.

Takeaways from Nike’s 2018

Here are a few of the ways Nike slayed 2018, and what retailers can take away from their success.

Ulta’s Digital Innovation Makes It an Unstoppable Force

Ulta Beauty’s in store traffic and online sales are on fire, but it's pushing hard to drive even more omnichannel success.

Dick's Sporting Goods is investing heavily on improving its store experience, e-commerce fulfillment capabilities, and technology. Find out how the sporting goods chain plans to improve its retail experience in 2019.

The tech-laden 188,000-square-foot Neiman Marcus store opens Friday in New York City’s Hudson Yards. Get a first look at its next-gen retail technology and innovative customer experiences.

The specialty retailer is the first to go live with the new communication technology that allows shoppers to text store-level associates without the barrier of a cumbersome mobile app download.

The apparel retailer’s next-gen customer data and identity platform is unifying the brand’s shopper info and facilitating meaningful personalization in-store and out. Learn the details and how the cutting-edge tech is helping the brand connect with previously unknown shoppers.

The FBI is investigating allegations that employees from one of Walmart’s technology suppliers was illegally monitoring the retailer’s e-mail communication.

Meijer is expanding its Shop & Scan mobile shopping checkout technology following a successful pilot. Find out how many stores will see the new tech and what this means for shoppers.

Sephora is opening up 35 new stores in 2019. Here’s what shoppers will be able to experience at Sephora’s newest brick and mortar locations.

If you want a good snapshot of the the drivers of change in the retail industry directly from those doing the driving, go to ShopTalk. After three days in Las Vegas and participating in dozens of sessions and industry conversations, here is the best of ShopTalk 2019.

2018 turned out to be one of the "most productive" in Target's history, Brian Cornell said in an interview on heels of the retailer's surging earnings report. Find out what else the CEO had to say about Target's prgress and its future.

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