Customer Engagement

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Customer Engagement

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.

Top 5 Grocery Retailers

Today’s grocery store leaders are working hard to meet modern shoppers’ needs and evolve into a retail experience that works for consumers both today and into the future. See which retailers are setting the pace for change and thriving in this challenging marketplace.

Walmart Tests Grocery ATM Again

Walmart is expanding its automated grocery kiosk pilot from its first grocery ATM test in Oklahoma last year to a second version of the concept, at a Walmart supercenter in Sherman, Texas. Find out what sets this test apart.

Kate Spade New York has upped its technology game to enhance the in-store shopping experience. Learn more about the interactive augmented reality experience the retailer offers shoppers that has over 800 interactions a day in just one store.

From virtual reality (VR) headsets to a new suite of mobile apps, Walmart is upping its modernizing workforce management and training for employees. Learn the details of the latest retail tech Walmart is rolling out in stores across the country.

Download this Technology Solutions Guide to explore how connected consumers are demanding a reliable shopping environment in-store and how technology downtime can have a negative impact on the retail experience.

Zebra Technologies has introduced the PS20, its sixth generation personal shopping solution (PSS), to allow shoppers to scan items as they go, streamlining the checkout experience. Find out what new features it boasts.

AI in the Store

More has changed in retail in the last 10 years than in the previous 100. Nowhere is this more evident than in brick-and-mortar stores, which are currently undergoing reinvention.

Customer loyalty is a fleeting and difficult task for retailers trying to keep up with the constantly evolving customer mindset. Examine tactics to keep shoppers coming back for more.

Half the items sold on Amazon are from small and medium-sized businesses. Now the e-commerce giant has opened "Amazon Storefronts" to showcase a variety of product categories from businesses in every corner of the US.

The department store segment continues to redefine itself in the face of slowing foot traffic and an increasingly digital shopping experience. See which retailers are setting the pace for change and thriving in this challenging marketplace.

The sporting goods retailer continues to transform to meet the evolving needs of the modern shopper. See what it is focused on and the progress it has made across three key strategic areas.

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