Customer Engagement

RIS CIO of the Year 2021: Adam Fox

When undergoing a massive digital transformation initiative, retailers expect employee churn and other unexpected obstacles. They do not, however, plan for a pandemic.
The Road to a New World of Retail

In this vibrant, interactive guide, you'll discover how to address retail's biggest challenges to enable trusted, personalized shopping experiences that deliver profitability at scale.

Where Is Retail Tech Investment Headed Post-COVID?

The retail industry is slowly returning to a ‘state of normalcy’ following one of the most disruptive events in recent memory. Forward-thinking retailers are investing heavily in their tech stacks to ensure they are among the winners when the dust finally settles. This interactive webinar takes an in-depth look at the findings from RIS’ 31st Annual Retail Technology Study and provides a behind the curtain look at some previously unreleased data from the report.
Sponsored

AWS RETAIL INNOVATION ZONE

Explore how AWS Retail Competency Partners can accelerate your modernization and innovation journey across all areas in the enterprise.
RIS CIO of the Year 2021

After a year of transformative disruption, RIS was presented with one of the most impressive lists of nominees to date. Learn the winners of our 10th annual CIO of the Year awards, each exemplifying how technology can overcome hardship.
First Look: Lowe’s Store Upgrades Target Growing Pro Base

Lowe’s is beefing up the in-store customer experiences for its professional customers so it can better serve this loyal and expanding base.
Sponsored

Delivering a Flexible, Frictionless BNPL Experience

By implementing an innovative buy now, pay later solution retailers can build customer loyalty and enhance their value proposition.
Sponsored

Buy Now, Pay Later vs. Traditional Store Financing: A Retail Primer

Find out if buy now, pay later is right for your retail organization, and how best to board the BNPL train.
First Look: DICK'S Sporting Goods’ House of Sport

Get a first look inside the first-ever DICK’S House of Sport, a new concept store opening this Friday, and learn about the retailer’s expansion and redesign plans.
Best Buy Tests New Paid Membership Program

Best Buy is currently testing Best Buy Beta in select markets nationwide. Uncover what the $199 membership pilot program will offer.
Retail Sales Rebounding?

One year after the pandemic-related lockdowns hit America, U.S. retail sales growth rates increased by double-digits in March, according to one survey. Learn what the latest spending wave could mean.
Tops Markets Beefs Up Retail Media Capabilities

The new additions will enable suppliers to access ad placements on Topsmarkets.com, shopper-targeted off-site ad placements across programmatic media and paid social, and real-time sales reporting at the UPC level.
Tractor Supply Reinvents Loyalty Program

Tractor Supply Company has updated its Neighbor’s Club loyalty program in response to customer feedback. Learn what 20 million members will have access to now.
Lululemon Will Open More Stores As Digital Investments Drive Growth

People may be venturing outdoors, but Lululemon remains extremely bullish about its acquisition of at-home fitness platform MIRROR.

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.