Customer Engagement

Shoe Carnival’s Personalized Digital-first Approach Engages Consumers
Learn how the Shoe Carnival and Shoe Station parent transformed its promotional model into a “highly profitable, personalized digital-first approach" and why its modernized stores are tapping digital elements.
Deb Hannah of Shoe Carnival and Darrin Samaha of Yesway Join Analytics Unite 2022
Two more leading retail executives have joined the expanding speaker lineup for Analytics Unite!

Sponsored
Harness a Smarter, Insights-led Approach to Customer Engagement
Increasing consumer demand for offers that match personal preferences and the push to omnichannel shopping necessitate a hyper-personalized, omnichannel approach to customer engagement. Learn more here.
Sponsored
SAP Retail Survey Results 2022
Exclusive survey results: see how leading retailers are navigating post-pandemic customer engagement.
Kohl’s Drama Continues on Heels of Disappointing Quarter
In a rough week for retail, Kohl’s Corp. had its own drama to contend with. A disappointing first quarter, executives leaving, and a minority shareholder considers legal action against the board…get the latest as the Kohl's saga continues.
Retailer Secrets of Revenue Growth
Reranking the Top 100 Retailers in Revenue Share by their ability to meet customer expectations.
3 Ways Subscriptions Will Help You Thrive in the E-Commerce Era, and How to Get Started
To capitalize on and sustain this growth trend, many e-commerce businesses are adding subscriptions to their offerings. To be successful though, they need to keep several factors in mind.
Nordstrom Local Comes to the Hamptons
This summer, department store Nordstrom is opening another of its neighborhood service hubs. Discover what services locals and vacationers alike will have access to.
Meijer Reducing Waste With Flashfood Sustainability Initiative
An estimated 225 supercenters currently offer Flashfood and consumers have purchased more than 1 million pounds of food
Foot Locker Pivots to Adidas Partnership as Nike’s Presence Fades
The two companies announced an “enhanced” partnership focused on product innovation, elevated experiences, and deeper consumer connectivity.
CVS Exec Michele Driscoll Peels Back Curtain on Long-Term Loyalty
We sat down with Michele Driscoll, VP of customer engagement, loyalty, personalization and promotions at CVS Health, to get a deeper look into one of the longest running loyalty programs in the drug store space, and the overall landscape of loyalty in today’s volatile environment.
$5M Gift Will Help Establish Virtual Reality Learning Lab at UArizona
A $5 million gift from Terry and Tina Lundgren will fuel innovative research and student opportunities in business, retail and consumer sciences at the University of Arizona. Get the details.
Tech Transformation Podcast: Forrester Shares the (Real) Future of the Metaverse for Retail
We’re digging into the metaverse and what it might actually mean for retailers.
Starbucks Hires CTO, Investing in Workforce Tech and NFTs
Starbucks is gearing up to reveal and rollout new retail technology and the company has appointed a new chief technology officer to move some of the efforts along.

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.