Customer Engagement

2021 Holiday Retail Forecasts and Predictions

Another holiday season is here and retailers still have a lot of uncertainty to contend with when crafting their holiday retail strategies. Here to help, RIS is arming retailers with our second annual guide to peak selling season.
The Customer Channel

To truly deliver on personalization, it's time to evolve to an adaptive experience with a predictive focus, where the customer is the channel, and the only channel.

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RIS’ Editorial Standards

RIS’ editorial content is independent, fair and accurate. RIS providew high-value information from knowledgeable expert sources that helps its audience make the best possible decisions for their businesses.
Reimagining the In-Store Experience with the Customer at the Center

Today’s ever-connected shoppers’ expectations for more personalized service and near-instantaneous fulfillment have upended the retail ecosystem.
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Five Strategies for Becoming a Data-Driven Retailer

Optimize decision making with advanced analytics and AI/ML.
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Modern Listening Made Easy: How to Take Customer Centricity to the Next Level

With fewer face-to-face transactions, today’s retailers must provide customers with a personalized experience regardless of how they choose to shop. Find out how.
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OBSERVABILITY: Enhancing the Digital Customer Experience Using Real-Time Performance Monitoring

With end-to-end views of site performance, observability platforms allow leading retailers such as Smartbox, REI Group, Café Press, to understand system failures and their causes — before they impede the shopper’s journey.
Accelerating Retail Sales Through AI-Powered Visual Search and Personalization at EyeBuyDirect

How can retailers improve product discovery, drive inspiration, and uplift performance? In this session, you’ll hear how EyeBuyDirect – one of the US’s leading online eyewear retailers, is collaborating with Visenze on AWS to achieve 28X ROI.
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How Multi-Level Growth is Driven By a Single Source of Truth: Planning, Promotion, Pricing & Prediction

Discover how to bridge the gap and lay the groundwork for future acceleration as a data-driven intelligent enterprise from customer-focused merchandising to LifeCycle Pricing.
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Evolving your operations is mission critical for the customer experience

Retail has always been a dynamic, digital and customer-first industry, but e-commerce shifts have made the Operational Experience critical.
Nike Ramps Up Data Science for Member Personalization

Ongoing supply chain issues took a worse-than-expected toll on Nike during its fiscal first quarter; however, the company remains optimistic about its membership strategy, which is now increasingly leveraging data and analytics for more personalized experiences.
The Retail Tech Inside Hy-Vee

As grocery chains reinvent themselves amid changing consumer habits, Hy-Vee has opened its first “reimagined” grocery store loaded with digital technology and is rolling out new receipt marketing tech chainwide. See the new tech for yourself.
Fleet Feet Brings Athletic Brewing Company to Stores

Fleet Feet is tapping into a new market (yes, pun intended) with Athletic Brewing Company, a brewer of non-alcoholic beer.
How Kroger’s Personalization Science Impacts Digital Carts

The Kroger Co. is on track to deliver against its 2023 digital growth and profitability targets. Learn how its personalization science is impacting shoppers' digital baskets.

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.