Customer Engagement

The Customer Channel Webinar Series

Thursday, Oct 21, 2021, 2:00 PM EDT
The Customer Channel

To truly deliver on personalization, it's time to evolve to an adaptive experience with a predictive focus, where the customer is the channel, and the only channel.

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OBSERVABILITY: Enhancing the Digital Customer Experience Using Real-Time Performance Monitoring

With end-to-end views of site performance, observability platforms allow leading retailers such as Smartbox, REI Group, Café Press, to understand system failures and their causes — before they impede the shopper’s journey.
2021 Holiday Retail Forecasts and Predictions

Another holiday season is here and retailers still have a lot of uncertainty to contend with when crafting their holiday retail strategies. Here to help, RIS is arming retailers with our second annual guide to peak selling season.
Influentials: Top Movers and Shakers in Retail 2021

If you want to know where the retail industry is headed, look no further than what RIS’ 2021 retail influencers have to say.
Meijer Teams For Virtual Tailgating

Dubbed “homegate,” the launch is expected to create more excitement this football season for consumers by leveraging an experiential e-commerce platform.
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Eight Considerations for Exceptional Customer Engagements

In today’s fiercely competitive retail sector, delivering exceptional customer experience is vital to getting — and staying — ahead. Our retail company guide looks at eight key things to consider when building a digital and customer-first contact center.
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Why Your Retail Business Needs a Trusted Service Provider

As what makes a “good experience” continues to shift, retailers need a trusted partner that understands their business.
Workforce Management for Retail Victory

Discover how retailers can harness retail technology to set up their workforce for success, improving both the employee and customer experience.
RIS’ Editorial Standards

RIS’ editorial content is independent, fair and accurate. RIS providew high-value information from knowledgeable expert sources that helps its audience make the best possible decisions for their businesses.
Reimagining the In-Store Experience with the Customer at the Center

Today’s ever-connected shoppers’ expectations for more personalized service and near-instantaneous fulfillment have upended the retail ecosystem.
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Five Strategies for Becoming a Data-Driven Retailer

Optimize decision making with advanced analytics and AI/ML.
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Modern Listening Made Easy: How to Take Customer Centricity to the Next Level

With fewer face-to-face transactions, today’s retailers must provide customers with a personalized experience regardless of how they choose to shop. Find out how.
The Data-Obsessed Tech Power that's Driving Retail CX

Today’s most tech-savvy retailers are not only leveraging data — they’re completely data-obsessed. Not only that, but they’re investing into innovative technology to collect and unlock the power of this data.

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.