Customer Engagement

Press enter to search
Close search
Open Menu

Customer Engagement

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.

First Look: Neighborhood Goods Chelsea Market

Neighborhood Goods’ has opened its second location, this time in New York City. Take a photo tour of the progressive department store.

RIS’ NRF Big Show Preview

RIS' annual curated look at the critical events and sessions from retail's biggest event of the year. Check out this must-read resource before you hit the show floor.

Retail's real value can be summed up by four things: Idea, Design, Emotion, and Cause.  

The apparel rental company is innovating retail again with a first-of-its-kind shopping experience that gives hotel guests access to customized travel wardrobes.

The DTC mattress retailer is going offline—with its first physical store. Get the details.

The annual must-read ranking the best of the best in retail technology. See where your go-to solution provider placed.

As it looks to further its foothold in the booming online grocery arena, Walmart is embarking on an autonomous home delivery pilot in Houston. Learn the details of its new cutting-edge fulfillment option.

A common thread among today’s successful retailers are stores with fast, convenient, omnichannel services. Find specific smart store technologies and strategies to implement in this Targeted Research report.

Upping the ante on what retail can offer shoppers, Canada Goose has opened a store devoid of inventory, but packed with—snow. Get a first look at this next-gen retail concept.

Customer feedback is critical to every retailer and essential to the "2020 RIS Software LeaderBoard." Based on retailer feedback, here are the top-10 software vendors of the year.

The flagship store will feature innovative technology including four video walls on different levels, mobile points of sale throughout and integrated wireless charging stations. Check out this first look at the new experiential location.

Creating a culture around the customer and their needs has become a roadmap to success for retail stores in an age where online shopping provides shoppers an easier alternative to trekking outside. To update and inspire you, RIS takes a vivid look at the most fascinating customer-centric stores of 2019 and the next-gen tech they spotlight. If you want to remain relevant in 2020, don’t miss this.

The lighting and home furnishing retailer has deployed the new solution across the entire chain, upping its customer service quotient and introducing new vital capabilities. CFO Clark Linstone gives a look behind the curtain in this exclusive interview.

Show More