Customer Engagement

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Customer Engagement

Digital Touch Points Offer Dynamic Personalized Service at the Store Level

Download this Retail IQ report and discover how leading retailers are leveraging in-store digital technology to ensure associates are able to provide consumers with the personalized service they demand.

AI and Demand Planning

How Artificial Intelligence is Revolutionizing Demand Planning

Download this Retail IQ report and learn how through the use of sophisticated artificial intelligence platforms leading retailers are gaining unheard of insight into the wants and needs of the consumer.

With the launch of a new pricing strategy and loyalty program GNC is driving shoppers back to its stores and resurrecting its struggling sales. Learn the latest as the retailer repositions.

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Masterpass-enabled chatbots launch on Facebook Messenger with FreshDirect, Subway and The Cheesecake Factory. Find out how the AI driven platform will engage consumers and facilitate transactions.

Will a merger and mobile first web platform turn things around for the maternity clothing retailer, which suffered a $32.8 million net loss?

Download this Trendagram to discover how the battle against digital fraud wages on, as e-commerce fraud picks up.

Walmart has launched another initiative to compete against Amazon, this time leveraging the one thing the retailer has that the e-commerce giant doesn't--a breadth of physical stores.

Nordstrom, Inc. plans to invest 40% of its capital plan towards modernizing its tech platform, delivering digital and mobile enhancements, and expanding its fulfillment network. Read on to uncover the retailer's additional plans to modernize the customer experience.

Location, merchandise and customer experience are all important factors for determining why your retail store might be losing business.

Carol Kinsey Goman is set to keynote RES 2017! The leadership presence coach and media expert will examine how retail executives can arm themselves with new ideas, method and leadership skills to successful lead their organizations and adapt to fast-moving change.

27th Annual Retail Tech Study

Find out in the 27th Annual RIS/Gartner Retail Technology Study how retailers are responding to fast-moving changes in the marketplace by investing in game-changing technology.

Don't miss the details on Walmart's new tech incubator that will focus in on the areas of robotics, virtual reality, and artificial intelligence.

The just released RIS/Gartner Retail Technology Study validates three dynamic shifts in retail are taking place in 2017 – unified commerce, personalized marketing and customer engagement.

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