Customer Engagement

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Customer Engagement

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.

Best Buy Taps Google Cloud to Power Data-Driven Retail

Hear how Best Buy will deliver newer and more personalized shopping experiences with artificial intelligence and analytics.

Michaels Expands Loyalty Program Rewards

Uncover how Michaels will reward customers in more ways to create long-term engagement.

Your customer is the point of sale wherever they go, so it’s very important for retailers to utilize customer insights to understand the customer journey through a blended channel of technology, physical outlets and customer experience.

The back-to-school buying season is here, and both parents and retailers are preparing for an unprecedented, unpredictable event that won’t look anything like the sales of the past. To successfully connect with customers, retailers will have to dig deeper into a few key trends.

Changing Shopper Habits and the New Customer Experience

Uncover the top shopper trends for 2020 and beyond in this interactive report and learn how a key group of retail leaders are scoring big wins and leading the evolution of the customer experience.

REGISTER HERE! Date: September 1st at 2:00 PM EDT Consumer behavior is constantly evolving, that is nothing new ― but the onset of the COVID-19 pandemic has accelerated this ongoing evolution like never before.

REGISTER HERE! Date: August 20th @ 11AM EDT Having a solid digital commerce game plan and being able to adapt to new ways consumers shop is top priority for all business leaders.

Starbucks is leaning hard on its tech investments as it adapts to shifting consumer behavior during the COVID-19 pandemic.

To uncover how retailers can successfully reopen stores while continuing to make safety the number one priority, RIS hosted a virtual fireside chat with a leading authority on the in-store experience.

“Our technology capabilities are becoming a strategic advantage for Tractor Supply,” CEO Harry Lawton said, as the retailer boasted unprecedented sales during the COVID-19 pandemic. Find out what retail technology its investing in to continue the trend.

Walmart is bringing its Ask Sam machine learning-powered voice assistant app over from Sam’s Club, and has expanded its capabilities to include details about COVID-19.

Walmart Canada plans to invest billions to transform the customer experience, including creating 150 “stores of the future.” Get the details on the slew of next technologies it's implementing.

Neiman Marcus is bringing its personalized store services online in light of the ongoing pandemic. From virtual events to complimentary styling services, hear how the department store retailer is aiming to digitally engage shoppers.

RIS’ annual Pacesetters honors retail executives pioneering ground-breaking solutions across retail verticals. While their skills may vary, every member of the list is boldly setting the pace for success in an industry where technology is evolving by the day.

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