A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.
RIS' annual curated look at the critical events and sessions from retail's biggest event of the year. Check out this must-read resource before you hit the show floor.
The apparel rental company is innovating retail again with a first-of-its-kind shopping experience that gives hotel guests access to customized travel wardrobes.
As it looks to further its foothold in the booming online grocery arena, Walmart is embarking on an autonomous home delivery pilot in Houston. Learn the details of its new cutting-edge fulfillment option.
A common thread among today’s successful retailers are stores with fast, convenient, omnichannel services. Find specific smart store technologies and strategies to implement in this Targeted Research report.
Upping the ante on what retail can offer shoppers, Canada Goose has opened a store devoid of inventory, but packed with—snow. Get a first look at this next-gen retail concept.
Customer feedback is critical to every retailer and essential to the "2020 RIS Software LeaderBoard." Based on retailer feedback, here are the top-10 software vendors of the year.
The flagship store will feature innovative technology including four video walls on different levels, mobile points of sale throughout and integrated wireless charging stations. Check out this first look at the new experiential location.
Retailers that sell fuel face two critical, fast-approaching deadlines to upgrade their technology, and the available resources to meet them are in short supply. But the smart ones aren’t just complying with these requirements: They’re leveraging the changes to take their networks to the next level and drive their businesses forward. Find out how.
Creating a culture around the customer and their needs has become a roadmap to success for retail stores in an age where online shopping provides shoppers an easier alternative to trekking outside. To update and inspire you, RIS takes a vivid look at the most fascinating customer-centric stores of 2019 and the next-gen tech they spotlight. If you want to remain relevant in 2020, don’t miss this.
The lighting and home furnishing retailer has deployed the new solution across the entire chain, upping its customer service quotient and introducing new vital capabilities. CFO Clark Linstone gives a look behind the curtain in this exclusive interview.
