Customer Engagement

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Customer Engagement

Finish Line Focuses On Retail Tech

The Finish Line has seen sales slip, but as 70% of its traffic moves to mobile, the athletic footwear retailer isn't finished. It's just focusing on digital tech.

Like most of the apparel segment Ascena Retail Group is grappling with changing consumer habits and shrinking profits. Find out what the multi-brand operator is doing to connect with shoppers and increase operational efficiencies.

Panera Bread is offering voice-ordering through the Google Assistant on mobile devices for delivery and Rapid Pick-Up. Find out the details and how soon this will be available nationwide.

Retailers are looking for a blueprint to make the shift to customer-first commerce. Download this benchmark research report to find out how.

As Amazon shakes up grocery retailers, Costco rolls out two new delivery options. Will it be enough for the retailer to compete?

The shoe and accessories retailer is marching its way into the future with new in-store tech, store designs, fulfillment plans and a new loyalty program. Find out about the proprietary store technology DSW is co-developing, watch the company's new mission video, and more.

These 10 retail executives are driving change through the introduction of cutting-edge technologies and strategies at their companies as well as setting the standard for innovative excellence across the industry.

Tailoring the path to purchase for shoppers is the goal of every cutting-edge retailer, but only a handful can truly deliver on the experience. See which retailers are able to personalize successfully and how they do it.

Macy’s new loyalty program aims to reward its top spenders. Find out what the new program offers shoppers.

When it comes to implementing virtual assistant technology, stores should focus on the following strategies to ensure they meet the needs of today's digital consumers.

VIEW ON DEMAND! In this webinar, you will hear from IDC research analyst Leslie Hand who will present a blueprint for retailers based on highlights from the 2017 RIS/IDC Customer Engagement Tech Trends Study.

Disney’s new pilot stores and e-commerce destination highlight the iconic brand’s commitment to destination retailing. Find out what the retailer has planned for shoppers as it continues to reimagine and define the shopping experience.

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