A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.

Customer Engagement

  • Top 5 Grocery Retailers of 2021

    In a year of upheaval, retailers have had many ups and downs, but it is safe to say the grocery segment has been completely transformed. RIS provides a deep dive into the five grocery store chains that scored highest in the full Top 100 report and have helped shape the industry.
  • Turning Data into Currency

    Data has become as valuable a currency to thriving in retail as currency itself. Learn how Stitch Fix, Big Lots, Walgreens and others are cashing in – and how you can catch up.
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A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.