Customer Engagement

RIS benchmarks the state of the retail supply chain, identifies technologies that are keys to success, and recommends investments retailers can make to take back control of their supply chains.

If this year in the retail industry has felt challenging, glean some inspiration from the retail influencers of 2022.

At H&M Williamsburg, visitors will encounter several tech add-ons that will enhance the shopping experience. Get the details.

Target Drive Up shoppers at select stores will now be able to pick up a to-go Starbucks beverage alongside their groceries and household essentials.

The new Starbucks Reserve Empire State Building store opened its doors to the public this week. The three-storey, 23,000 square foot location will offer workshops as well as bars and stores selling coffee beverages, craft cocktails, merchandise, and food. 

As Thanksgiving approaches and retailers mobilize for holiday shoppers, a slew of retail earnings reports are coming out – offering a glimpse into what may be ahead for the holiday season –  while reports of tech layoffs loom in the background.

The company’s continued investment in hybrid digital and in-person experiences and a robust loyalty membership are driving the majority of sales growth.

American Express is partnering with TikTok ahead of Small Business Saturday, a global movement intended to drive $100 billion in reported consumer spending for small businesses between 2021 and 2025.

Target expects to incorporate these design elements into more than half of its 200 full store remodels, starting in 2023. Learn about the changes to come.

SVP of e-commerce Jay Nigrelli sought out a solution that would provide alternative shipping options for consumers to lower costs for both customers and the company. 

DoorDash and Sephora have partnered up to offer quick, on-demand delivery from over 500 Sephora stores across the US and Canada. This is DoorDash’s first venture into the high-end beauty delivery domain.

Allbirds continues to push into brick-and-mortar retail, reaching a total of 38 U.S. stores at the end of its third quarter of 2022. Learn why.