Customer Engagement

RIS CIO of the Year 2023
RIS has been bestowing its prestigious CIO of the Year Award for the retail industry’s most influential and innovative technologist for over a decade. This year, we are thrilled to present this award to Seemantini Godbole, CIO of Lowe’s.
Walmart and Amazon Investing in Virtual Brand Experiences
Walmart’s no stranger to blending the lines of physical and virtual brand experiences, but the company’s just getting started, according to Walmart metaverse executive Thomas Kang.

Mobile Apps
Walmart and Panera Bread Introduce New App Features for Streamlined Shopping, Ordering, and Delivery
The new features include single swipe ordering and subscription delivery services. Get the details.
In Store Experience
Toy Brand Melissa & Doug Opens First Retail Store
Learn what's inside Melissa & Doug's first-ever retail store.
Supply Chain and Merchandising
Holiday Retail Forecasts and Predictions 2023
For retailers, the holiday season is here. Succeeding in the next few months and into 2024 requires analyzing and understanding shoppers. Here to help retailers strategize, RIS presents our fourth annual guide to peak selling season.
Customer Engagement
Stepping Into Success: Viscata’s Data-Fueled Journey To Elevated Customer Experiences
In this conversation with RIS News, Viscata’s operations director, Guillaume Benoit outlines how taking a data-driven approach has allowed the company to improve its handmade products and services, improve return rates, and get closer to the needs of its loyal customer base.
Personalization
GNC Investing in Omnichannel and Membership Personalization
CNG is continuing to invest in its omnichannel and membership efforts, having recently renewed a partnership that will grant the company access to data-driven insights and predictive analytics.
Sponsored
Blogs
How Generative AI is Energizing the Beauty Industry
Learn how beauty companies are evaluating the best use of generative AI across a broad range of use cases for advertising and marketing.
In Store Experience
Sneak Peek: Indigo to Open New Concept Store
Canadian book and lifestyle retailer Indigo Books & Music Inc. will open a new concept this fall. RIS gives details on the tech inside.
Latest Retail News
Best Buy Experiences Second Quarter Declines; Invests Further in Technology, Member Benefits
Best Buy has experienced second-quarter declines while investing in technology and expanding consumer benefit programs.
Tech Transformation Videos
Mark Kirkham of PepsiCo on the Evolving Use of Data
Mark Kirkham, SVP and CMO of PepsiCo's International Beverages business, discusses the evolution of data usage, particularly in partnerships with retailers.
Tech Transformation Podcasts
PepsiCo’s Mark Kirkham On New Data Partnerships
PepsiCo is not only entering first-of-its-kind relationships with companies like Spotify and EA Sports, but it’s also looking ahead to how it might use the data to drive further value at retail and for its retail partners.
Customer Engagement
Subway Acquired by Roark Capital; SHEIN Aligns with SPARC Group
Subway will be acquired by affiliates of Roark Capital, while SHEIN partners with SPARC Group to expand their offerings for consumers.
Supply Chain and Merchandising
Walmart Dives Deeper Into Drones and Roblox
Walmart is rolling out initiatives emphasizing engagement and expanding consumer offerings, including drone delivery and developing experiences within Roblox's virtual gaming platform.

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.