Customer Engagement

CVS Health to Accelerate Digital Transformation Through Microsoft Collaboration

Learn how CVS will collaborate to bring customers personalized health experiences and equip employees with new tools to better serve customers.
Dollar General Opening 1K pOpshelf Stores

Dollar General has big expansion plans for its next few years. Discover what the retailer has planned, including global expansion.

President Biden Meets With Retailers About Holiday Shopping

President Biden met with leading retail executives from Walmart, Kroger, Best Buy, CVS Health and more to discuss their outlook for the holiday shopping season.
Ace Hardware Enters Mexico

Learn of Ace Hardware's expansion plans in Mexico.
Toys"R"Us Opening Global Flagship This December

The Giraffe is coming back in a big way this holiday season. Get the details.
Tips for Using Instagram For Retail

If used properly, Instagram can be a powerful way to build your brand, grow a following, and ultimately your sales. Learn these tips to succeed.
This Magic Number Is the Tipping Point for Long-Term Loyalty

Lessons from analyzing the shopper data of more than 400 million grocery baskets in the U.S. and Europe, including how many times a customer needs to shop online to become engaged long-term.
AutoZone Goes Live With Data-Driven Media Platform

The media network provides campaign measurement that allows the retailer and its vendor partners to understand the impact of media on their companies, categories, and sales.
Nike’s Roblox Digital Showroom Offers Next Peek Into the Metaverse

Take a peek at Nike's newly launched digital experience known as Nikeland on Roblox.
Sponsored

TIBCO Customer Engagement Connected Intelligence Platform

Retail has been disrupted by the move to digital — more so than any other industry. Meanwhile, consumers are becoming more demanding than ever, with competitive pressure intensifying the need to satisfy or exceed customers’ expectations to cultivate their loyalty.
CVS Closing 900 Retail Stores Starting in 2022

CVS Health has a new strategy to meet evolving consumer needs, and it includes closing stores and creating new store formats.
Adidas to Transform Its Business

Learn how adidas will be able to offer personalized discounts, early access to new releases and collaborations, priority consumer service, and the ability to personalize experiences and offers.
Challenges Present Opportunities: Grocers Continue to Invest in Tech to Meet Consumer Demand

Join us for a lively conversation based on newly released industry research that will touch on the importance of allocating funds to advancing digital and mobile capabilities, analytics-driven decision making, personalized marketing and click-and-collect.
New Retail Store Concept: Starbucks and Amazon Join Forces

Part workspace, part convenience store, part coffee shop – get a look inside the first Starbucks Pickup with Amazon Go store.

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.