Customer Engagement

The Technology Grocers Need Now to Win Post-COVID-19

Grocers have found innovative ways to continue to serve customers while complying with federal and state safety mandates, but on-the-fly efforts can only get grocers so far. Hear from a panel of experts as they discuss the critical technology grocers should invest in to thrive in this challenging and evolving environment.

Influentials: Top Movers and Shakers in Retail 2020

RIS’ fourth annual “Influentials: Top Movers and Shakers in Retail” honors the remarkable leaders of 2020, developing cutting-edge technology and shaping the future of the industry. Here RIS uncovers the keys to their success and the technological innovations they have helped bring to the market.

Retail’s Moonshot Moment: Once-in-a-Lifetime Opportunity

Retailers have a unique opportunity to shoot for the moon and re-engineer their businesses after coronavirus.

Building a Digital Blueprint of the Physical Store

Find out how capturing data about real-time inventory availability, movement and events along the customer purchase journey helps connect the online to the offline and optimizes shopper engagement.

How OCM Used Personalization to Drive Repeat Sales

After decades of operating solely via direct mail, the company has spent the last five years shifting efforts toward e-commerce. In February it became one of the first to test a new personalization platform to increase its subscriber base.

Personalizing the Shopper Journey for Memorable In-Store Experiences

The idea of the customer experience is not new, but today’s data-driven world has put more control in consumers’ hands with heightened expectations. As such, personalization is a critical foundation for retail success and brand image.

For DTC Seller Resident, Stuck at Home isn’t Such a Bad Place to Be

It’s a great time to think about starting a company — that’s not something you expect to hear right now.

TikTok, Twitch, Oh My! Determining Whether to Advertise With Emerging Social Platforms

Many retailers are accustomed to developing ad campaigns for long-standing social media platforms like Facebook, Instagram and Pinterest.

Crafting the Perfect Customer Experience

A quality customer experience is the cornerstone of a successful retail enterprise. But unfortunately many retailers struggle to develop and deliver an experience that truly wows.

Purpose, Trust and Care Are Key to a Compelling CX Journey

It is no surprise that the pace of technology change and the expectations of customers in retail is increasing. That is why it is imperative for retailers to design a customer experience with purpose, trust and care ― a key differentiator for cultivating profitable long-term relationships.

Leveraging Location-Aware IoT Networks To Drive Personalized Retail Experiences

Installing an IoT network by leveraging a store’s lighting grid may sound initially like an expensive undertaking, but most retailers are at a perfect point to upgrade their existing networks.

Home Depot’s Online Engagement Skyrockets, but so do Operating Costs

The Home Depot has had doubled app downloads, tripled email engagement, and uninterrupted record-level web traffic. Yet, while sales from digital platforms jumped 80%, increased operating costs from expanded worker benefits hurt profits. Find out more.

What the New Sephora Store Experience Looks Like

Sephora will begin a phased reopening, starting with 70 stores on May 22, however the in-store shopping experience will look vastly different and the playful makeup testing Sephora is known for will be on hold. Get the details.

REI’s Reopening Plan

Curbside, zero-contact bike repair, virtual outfitting and more are coming as REI announces its store reopening plans. Find out what REI stores will look like going forward.

Customer Engagement