Customer Engagement

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Customer Engagement

A collection of news, articles and other featured content about Customer Engagement, including customer experience, customer service, virtual reality, personalization, loyalty programs, and more.

Lowe's New CEO Remodels Leadership

Marvin Ellison, who took over as CEO of Lowe's on July 2, isn't wasting any time. The former CEO of J.C. Penney has announced a major remodel of the home improvement retailer's top leadership positions.

Pier 1 Must Evolve or Die

As revenue and profits continue to shrink, Pier 1 has announced an aggressive reinvention of its brand and technology suite. Learn the retailer’s vision for its future and how it will make it a reality.

Download this Trendagram to learn how WiFi analytics can help you tap into a wealth of customer data to reveal clear customer behavior patterns that can supercharge your business.

Who are the people in your neighborhood? Nike analyzed buying patterns, app usage and engagement of local LA-area NikePlus members to curate its first Nike Live concept store. Get a peek at the design, inventory and features, before the store opens to the public.

In the face of online innovation, how can brick and mortar retailers compete with algorithms, Big Data and the convenience of front-door delivery? Retailers will need to experiment with their physical space and how they sell. Here several examples of retailers doing this today.

RIS asks some of retail’s most influential the one thing they would change about the retail industry, and a common theme emerged. Check out what these retail leaders think is ripe for change.

Retail success is impossible without knowledgeable and innovative leaders willing to put in the work to move the industry forward. See which 10 industry stalwarts were chosen for RIS’ annual look at retail’s most influential.

Weis Markets has standardized its wireless infrastructure to deliver improved efficiencies, drive sales, and provide customers with a superior mobile experience.

The 2018 "Top 100 Global Brand Love List" sheds light on which retailers consumers not only connect with, but share their love with others in social media posts. Discover which 10 retailers topped the list and joined the ranks of Amazon, Etsy, and Apple as top loved brands.

In today's retail environment, a good or bad customer experience can make or break retailers competing for shopper dollars. Here are the top ten retailers from Forrester's "US Multichannel Retailers Customer Experience Index, 2018."

The 2018 Retail Technology Innovation Index is the industry’s only algorithm-based index that highlights the most innovative technology companies successfully advancing retailer businesses.  

EnsembleIQ has purchased substantially all of the media, digital and event assets from New York City-based Lebhar-Friedman. Learn the details of this breaking news.

Today’s mobile workforce tools vary in their capabilities, but they all provide retailers solutions to make the most of their staff. Download this Technology Solutions Guide to explore the benefits mobile workforce solutions provide savvy retailers.

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