Customer Engagement

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Customer Engagement

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.

16th Annual Store Experience Study 2019: Doubling Down on Transformation

Growth and optimism characterize a dynamic era when retailers are busily engaged in bold transformation. Download the report now.

​​​​​​​Exuberance and a superabundance of innovative technologies were defining characteristics of the just completed 2019 NRF Big Show. Here is my take on all the hottest trends, technologies and breaking news that came out of the amazing NRF Big Show!

As the name implies, the NRF Big Show is enormous. It is impossible to see it all in three short days. Check out RIS’ annual look at the key sessions, events and trends from this year’s show and catch up on what you might have missed.

Bed Bath & Beyond will turn 40 stores into working labs in support of its next generation store initiatives. Uncover what the 18 up-and-running test stores look like and how they will help define the home goods retailer’s store of the future.

CVS Health CEO Larry Merlo says the drugstore retailer and Aetna are "one company" and its transformation work is already underway. Find out what this means for its new services and concept stores opening.

These female technology leaders are role models for success, helping carve a path to the top for the next generation of industry innovators. Discover who made RIS’ annual look at the most important women in retail tech.

Robots are no longer science-fiction fantasies. On the contrary, they have already transformed supply chain operations and entering the store is the next logical step. For some retailers it is happening today.

CG sales are on the rise, as the industry continues to be laser-focused on consumer demand. See how the top players fared in this annual ranking of the industry’s 100 most successful.

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