Customer Engagement

Learn how Men's Wearhouse is utilizing a mobile app to offer a new level of personalization in menswear retail.

Differentiation in today’s chaotic and must-be-everywhere-all-at-once commerce environment is difficult to nail down. How can brands break through the noise? Learn how The Container Store is achieving this.

Two retailers, The Home Depot and Chipotle, have recently expanded their own membership programs in an effort to grow their relationships.

Here are some of the creative concepts brands enacted that are paving the way for NFT gamification in the retail industry.

Do Amazon’s increased job cuts indicate the company is pulling back on store expansion?

Even though the metaverse market has grown exponentially in recent years, most retailers are still trying to grasp just how to utilize this technology in the most practical (and profitable) way. See how the tech is being used.

H&M is the latest retailer to put a metaverse spin on gamified consumer experiences, launching H&M Loooptopia on the Roblox platform. Learn about this new world.

While e-commerce storefronts and order management systems have very different purposes, when used together they can scale operations, grow revenue, and power amazing customer experiences. Learn more.

Uncover how intelligent automation equips employees to work smarter, autonomously address problems, and elevate their engagement with customers.

RIS sits down with Margaret Lee, senior VP and GM of Digital Service and Operations Management, BMC Software, to discuss how retailers can harness intelligent automation and chat technology to enable agents to work smarter, autonomously manage requests, and elevate their engagement with customers.

Weis Markets plans to deploy a new commerce solution across its e-commerce platform and 197 brick-and-mortar stores, encompassing more than 2,500 retail check-out touchpoints once the implementation is complete.

Best Buy has teamed up with live commerce platform TalkShopLive to offer customers the option for in-store pickup for the first time through the platform.