Customer Engagement

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Customer Engagement

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.

Retail and Consumer Good Analytics Study 2020

Retail and Consumer Good Analytics Study 2020

RIS and CGT uncover the analytic shifts happening in retail and consumer goods today and benchmark the industry’s analytic maturity in this interactive and exclusive report.

Smart Pricing Strategies for the Post-COVID World

RIS examines the technologies and strategies needed to take your pricing capabilities to the next level as retail powers full steam into pandemic recovery.

Tanger Factory Outlet Centers has launched a virtual shopping concierge service that aims to give shoppers the outlet shopping experience without leaving home.

Find out how Meijer is offering free support to blind and low vision customers to increase accessibility and ease in their shopping trip.

Hobbycraft leveraged AI to employ specific personalization strategies that allowed them to meet their goals and exceed expectations.

RIS sister publication Progressive Grocer’s “2020 Top Women in Grocery” once again rounds up a community of extraordinary women. While all of these women make the grocery industry what it is, RIS breaks out 10 Top Women in Grocery Technology from the list.

Carrefour and Google have launched a new voice-based grocery shopping experience, via Google Assistant. Uncover how the service works and aims to simplify and personalize the grocery shopping experience in France.

Shopper sentiment during the pandemic varies across retail sub-verticals and U.S. regions, while media consumption is also affecting shoppers’ feelings about the in-store experience and their plans to shop.

Starbucks announced it will close up to 400 traditional cafes and open new stores with innovative formats. Learn how Starbucks will accelerate the transformation of its U.S. stores to meet evolving customer needs.

It might seem like digitalization is removing us from meaningful interpersonal connections, but many companies are actually using technology to establish a human, yet digital, touch.

In an industry that’s all about product, PVH CIO Eileen Mahoney is using tech to transform the fashion merchandise lifecycle. We talked with the 2020 RIS Women in Retail Tech winner to learn how.

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