A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.

A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.

Customer Engagement

  • RIS CIO of the Year 2023

    RIS has been bestowing its prestigious CIO of the Year Award for the retail industry’s most influential and innovative technologist for over a decade. This year, we are thrilled to present this award to Seemantini Godbole, CIO of Lowe’s.
    CIO of the Year Awards 2023
  • Holiday Retail Forecasts and Predictions 2023

    For retailers, the holiday season is here. Succeeding in the next few months and into 2024 requires analyzing and understanding shoppers. Here to help retailers strategize, RIS presents our fourth annual guide to peak selling season.
    holiday shoppers
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A collection of news, articles and other featured content about customer engagement, including a look at the in store experience, customer experience, customer service, personalization in retail, loyalty programs, and more.