Customer Engagement

Given how quickly and dramatically consumer behavior is changing, there’s a lot retailers and consumer goods companies are taking away from other regions when building their commerce strategies.

Consumer behavior is changing rapidly, but their methods and preferred channels for engaging can vary wildly. Learn from Channan Sawhney, director of global e-commerce at Johnson & Johnson Consumer Health, about these differences and where retailers are investing to meet new needs. 

Walmart posted strong revenue growth globally, but gave a weaker-than-expected outlook for the year ahead. Its digital sales were up as it moves to remodel its stores. Get the details.

Pacsun has launched its second virtual customer experience, Pacsun Los Angeles Tycoon on Roblox.

The new year is off to a strong start in retail. The latest figures from the Commerce Department show shoppers loosening their purse strings and spending at rates not seen since March 2021.

Through the partnership, the retailers hope to tap into Canada's assessed $5.3 billion pet market. Learn more.

While continued volatility throughout the year in response to high inflation and other economic headwinds are surely in the cards, retail grocery is responding in myriad ways. Here’s a few recent updates.

Trouble is far from over for Bed Bath & Beyond, with the retailer now shuttering 150 more stores in addition to the 87 closed last week. Find out more about the latest efforts to avoid bankruptcy.

Jain uncovers some of the most standout trends in the IT evolution, identifying the industry’s state of readiness, the opportunities that still exist (and where leadership should invest additional resources), and other takeaways executives should have on their radar.

Alo Yoga's new virtual store is looking to immerse consumers. Learn how.

Amazon said it plans to close Amazon Fresh and Amazon Go physical stores and pause new Fresh openings. Get the details.