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Latest Retail News

A collection of our latest news articles covering everything from customer experience and retail technology trends to best practices and digital transformation. 

How Retail Leaders Will Weather the Holiday Season Supply Shortage with Digital Technology

Despite the pandemic’s persistence, customers just kept buying. A dangerous combination was created: lower supply, higher demand. Now retailers find themselves racing to catch up.

Humanizing the Last Mile of Holiday Shopping

Which retailer will win the holiday season? In the era of social distancing, the winner won’t necessarily be the store brand with the best Black Friday deals. In fact, this year, winners will be those that master “the last mile.”

Being the most positively perceived retail brand in the U.S. is a remarkable feat, especially during the challenges 2020 has brought retailers. Uncover which retailers ranked the best and which made the greatest improvement over the past 12 months.

Retail innovation is blazing, even in the midst of the craziest holiday season ever. Nike and Ugg both launched new store concepts this November, while 7‑Eleven and Foot Locker expanded concepts. RIS takes a look at each and gives you the lowdown on the innovation inside.

Learn about the hottest tech trend helping aid today’s retailers in managing demand, promotions, fulfillment, assortment and more.

Consumer shopping trends are pressing convenience stores to pivot, but many operators have experienced roadblocks in adding modern services. Uncover how tech solutions can provide the flexibility needed to overcome legacy store IT infrastructure without ripping out current systems.

Sally Beauty has launched buy-online-pickup-in-store (BOPIS) capabilities nationwide as part of its ongoing digital transformation. In addition, the retailer has made several leadership changes, including appointing a new CIO. Get the latest.

While Gary’s Wine & Marketplace got its start as a small wine shop in New Jersey, its digital capabilities tell a different story.

To help keep online gift orders “spoiler free,” Amazon is offering options for customers to keep gifts a surprise, as well as track and receive Amazon orders. Uncover Amazon's newest delivery locations and Alexa changes.

Walgreens has relaunched its customer loyalty program as part of its mass personalization efforts and rolled out 30 minute pickup. Get the details.

Consumers around the world intend to spend more on groceries and household goods in the coming weeks, according to a tracker from Deloitte, with both bargain hunting and stockpiling behavior holding steady during the pandemic.

Those that started the process years ago have an advantage, but there are large numbers of companies that are playing catch-up and within a short period of time will close the gap. The goal for small businesses is to continue the process of making the online purchase experience a good one.

Will the Black Friday to Christmas Eve stretch be boom or bust? Retailers are certainly tasked with a complicated consumer mindset this year, but preparedness and last minute agility will likely be a winning combo. As the industry enters the throes of the holiday season, RIS reviews the latest expert forecasts and findings.

Retailers know that many shoppers have learned and adopted new habits over the past several months, having shopped from the comfort of their home for much of 2020. But what does this new retail world really look like right now? And how does it compare to this time last year?

Businesses of all sizes and stripes must navigate a new normal in which digital commerce vies for supremacy, consumers begin their gift-buying earlier than usual, and innovative outreach tactics take on a more prominent role.

Stories about store closures and bankruptcies mask the fact that retail is an active investment hot spot where cash flows, IPOs flourish, and opportunities boom. Here’s the rundown.

Changes in customer shopping behavior throughout 2020 have accelerated the shift to e-commerce, and Walmart was “well positioned to catch and ride these waves," resulting in U.S. e-commerce sales swelling 79%. RIS takes a look at three things helping Walmart keep up with shifting shopper trends and demand.

To guarantee shoppers can continue shop sales successfully during a period of heightened online traffic, retailers must rely on robust strategies at the back end. So what are some last-minute strategies for retail IT teams to handle the shopping surge that will begin this Black Friday season?

The top mistakes retailers are making in hiring that they must address in order to outlast the pandemic’s impact.

Symphony RetailAI has named Dale Grant chief revenue officer, replacing Graeme Cooksley.

Chipotle Mexican Grill opened its first-ever digital-only restaurant, but the concept isn’t new. Hear from experts on why pickup only may need to be adopted in order for retailers to find growth and continued relevance in the face of changing consumer behavior.

Kohl’s is experimenting with both self-checkout and self-returns in its stores as it builds out its omnichannel experiences and streamlines operations.  

The retailer, which has been undertaking a multi-layer digital transformation, shared more details on its upgraded digital experiences and store prototype pilots.

Amazon is expanding even deeper into grocery through its physical store plans and a new delivery convenience. Uncover where the behemoth is launching new garage grocery delivery and expanding its Fresh stores to.

Tailored Brands, parent of Men's Wearhouse and Jos. A. Bank, expects to successfully emerge from Chapter 11. Get the details.

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