Rewiring Retail Workforce Management Through Intelligent Automation

Maia Jenkins
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workforce management

Recent research on retail workforce management points to a few key themes: Flexibility is king, hourly workers want to feel valued, and technology is revolutionizing the way retail associates do their jobs. In a recent webinar, RIS News editor Maia Jenkins talked with Michael Spataro, chief customer officer at Legion, about how generative AI is transforming workforce management by intelligently automating tasks such as forecasting and scheduling. 

The speakers also touched on some of the key findings from the RIS News report, 'Tis The Season for Retail Talent: Attracting, Hiring, and Retaining Frontline Holiday Staff, using the stats as a jumping-off point into a broader conversation about how generative AI and machine learning are set to be the key competitive advantage for retailers looking to retain top talent in 2024 and beyond. 

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