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Digital Commerce

Here our retail magazine provides the latest Digital Commerce news, including omnichannel, e-commerce, unified commerce, chatbots and artificial intelligence, and more.

Home Depot’s Online Engagement Skyrockets, but so do Operating Costs

The Home Depot has had doubled app downloads, tripled email engagement, and uninterrupted record-level web traffic. Yet, while sales from digital platforms jumped 80%, increased operating costs from expanded worker benefits hurt profits. Find out more.

Faced with an immediate need in its communities, the team at Little Greek Fresh Grill moved quickly to help its consumers during COVID-19. Learn how the chain is making a big difference and the tech it used to change its model up within days.

Like Walmart, Target’s omnichannel capabilities were put to the test during Q1, and it passed with flying colors thanks to an ability to leverage its store fleet.

Walmart aced the omnichannel test during its first quarter, leveraging its store fleet to reach consumers in its stores and online.

While the numbers weren’t unanticipated, they still served as a stark confirmation of the disruption wrought by the spread of COVID-19.

Walmart provided more details on its new Express two-hour delivery service, piloted last month and on its way to nearly 2,000 stores.

As senior VP of e-commerce and chief customer officer for Lands’ End, Sarah Rasmusen, talks about how being in charge of protecting the retailer’s most precious asset — its customer. Hear more in this exclusive Q&A with the 2020 Women in Retail Tech.

The annual ranking of food retailers looks a little different this year.

Target is planning an acquisition to boost its same-day delivery tech to explore new ways to quickly deliver packages while lowering shipping costs. The retailer, which has remained open during the coronavirus pandemic, has also created a package for retailers to use when reopening stores. Learn more and get the toolkit.

RIS asked its annual list of top women in retail tech which technology is having the greatest impact now, and where retailers should invest their IT dollars once a level of normalcy returns. Find out what they had to say.

While the future’s predictability is at an all-time low right now, there are some early indications that consumers will not immediately revert to old shopping habits anytime soon.

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