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Digital Commerce

Here our retail magazine provides the latest Digital Commerce news, including omnichannel, e-commerce, unified commerce, chatbots and artificial intelligence, and more.

This Holiday Season Will Be Retailers’ Most important One Yet

For retailers who want guidance on marketing strategies for the fourth quarte, here are a few key steps for holiday success.

Talking Tech Webinar Series

Consumer goods and retail insiders provide a behind the curtain look at the technology setting the pace for change across the industry today. This webinar series explores the solutions your company needs to drive growth in an increasingly competitive and ever-shifting marketplace.

With holiday competition expected to be fierce, the retailer is updating its app, stores and checkout experiences with the hopes of making consumers more comfortable about their ability to retrieve items quickly during the pandemic.

The past six months have been a trying time for many retailers and satisfying customers has become a difficult feat under the circumstances. Learn which 7 retailers are still meeting customer expectations in this special COVID-19 customer satisfaction ranking based on interviews with 30,787 customers from April to September.

Kroger shoppers can now get online recipe ingredients matched with the correct and currently available products at each Kroger store, thanks to artificial intelligence. Get the details.

Discover why the 2020 holiday season may be the ultimate balancing act for many retailers.

When it comes to grocery fulfillment, Walmart tops the list for buy-online-pickup-in-store services, while Sam’s Club ranked first for curbside pickup. Find out which other retailers are highly ranked and which parts of the experience matter most.

Amazon third-party sellers grew sales more than 60% during the Oct. 13-14 event, tallying over $3.5 billion in sales.

Retailers and consumer goods companies looking to break out of their old way of doing things can look to companies that never operated with the standard playbook to begin with.

Messaging apps, AI and self-service customer support options such as adaptive FAQs with interactive guides have allowed retailers to scale-down contact centers to rely more on chatbot technology and give customers the quick and reliable answers they need.

In her keynote presentation “Future Retail: Where Do We Go From Here?” Sucharita Kodali, VP, principal analyst, Forrester, gave an insightful overview of retail trends relevant to both retail and brand professionals, citing data throughout. Learn her predictions and recommendations.

Amazon has launched digital gift guides and exclusive storefronts ahead of its annual Prime Day event. Learn how it's aiming to make e-commerce holiday shopping easier and the role its Alexa voice commerce tech will play.

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