Digital Commerce

Home Depot’s Online Engagement Skyrockets, but so do Operating Costs

The Home Depot has had doubled app downloads, tripled email engagement, and uninterrupted record-level web traffic. Yet, while sales from digital platforms jumped 80%, increased operating costs from expanded worker benefits hurt profits. Find out more.

Building a Digital Blueprint of the Physical Store

Find out how capturing data about real-time inventory availability, movement and events along the customer purchase journey helps connect the online to the offline and optimizes shopper engagement.

How Little Greek is Making a Big Difference During COVID-19

Faced with an immediate need in its communities, the team at Little Greek Fresh Grill moved quickly to help its consumers during COVID-19. Learn how the chain is making a big difference and the tech it used to change its model up within days.

Target to Test Downstream Sort Centers to Keep Up with ‘Jaw-Dropping’ Digital Growth

Like Walmart, Target’s omnichannel capabilities were put to the test during Q1, and it passed with flying colors thanks to an ability to leverage its store fleet.

Walmart Grows New Pickup and Delivery Customers by 4X

Walmart aced the omnichannel test during its first quarter, leveraging its store fleet to reach consumers in its stores and online.

Crafting the Perfect Customer Experience

A quality customer experience is the cornerstone of a successful retail enterprise. But unfortunately many retailers struggle to develop and deliver an experience that truly wows.

Purpose, Trust and Care Are Key to a Compelling CX Journey

It is no surprise that the pace of technology change and the expectations of customers in retail is increasing. That is why it is imperative for retailers to design a customer experience with purpose, trust and care ― a key differentiator for cultivating profitable long-term relationships.

April Retail Sales Plummet 16% as Retail Sets Sights on Limping Recovery

While the numbers weren’t unanticipated, they still served as a stark confirmation of the disruption wrought by the spread of COVID-19.

How is Walmart Express Delivery Nailing that 2-Hour Window? Machine Learning

Walmart provided more details on its new Express two-hour delivery service, piloted last month and on its way to nearly 2,000 stores.

Sarah Rasmusen on Protecting Lands’ End’s Most Precious Asset

As senior VP of e-commerce and chief customer officer for Lands’ End, Sarah Rasmusen, talks about how being in charge of protecting the retailer’s most precious asset — its customer. Hear more in this exclusive Q&A with the 2020 Women in Retail Tech.

Walmart & Amazon Duke it Out on the Top 10 Food Retailers List

The annual ranking of food retailers looks a little different this year.

Target Acquiring Same-Day Delivery Tech; Offers Store Reopening Tips

Target is planning an acquisition to boost its same-day delivery tech to explore new ways to quickly deliver packages while lowering shipping costs. The retailer, which has remained open during the coronavirus pandemic, has also created a package for retailers to use when reopening stores. Learn more and get the toolkit.

Retail Tech’s Top Women Discuss COVID-19 Impact

RIS asked its annual list of top women in retail tech which technology is having the greatest impact now, and where retailers should invest their IT dollars once a level of normalcy returns. Find out what they had to say.

3 Digital Trends That Will Stick in the New Post-Pandemic Retail Landscape

While the future’s predictability is at an all-time low right now, there are some early indications that consumers will not immediately revert to old shopping habits anytime soon.