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Digital Commerce

A collection of news, articles and other featured content about Digital Commerce, including omnichannel, e-commerce, unified commerce, chatbots and artificial intellegence, and more.

2018 RIS/Gartner Retail Technology Study: Wake Up Call for Digital Transformation

Download this must-read benchmark research report to find out how retailers are responding to fast-moving changes in the marketplace and the investments they are making in game-changing technology.

RIS' annual look at the five retailers leading their respective segments thanks to pioneering strategies and the innovative use of cutting-edge technologies.

A simple retail truth has stood the test of time: satisfied customers lead to return visits and increased sales. See which 10 retailers are consistently meeting customer expectations in this annual customer satisfaction ranking based on 180,000 customer responses.

Download this special report to discover how providing an engaging, tailored experience requires a mix of new-school tech and old-school knowhow.

While top retailers are adding augmented reality to improve shopping for furniture, Macy's is also adding a virtual reality experience. Find out how this department store will bring this pilot concept to more stores this year.


Cementing its reputation as a must-attend event on the retail calendar, ShopTalk 2018 opened with three big announcements from mega-retailers Amazon, Target and Macy’s.

Digital body language, the deliberate and passive actions we take while shopping, can reveal even more about our intentions as our physical body language does in a bricks and mortar store. Learn how to uncover this information now. has added augmented reality (AR) within its shopping app for Android, updated to feature Google's ARCore technology. Learn the details of the next-gen shopping experience.

The commerce platform now offers Google Pay to its merchants to reduce friction at checkout for consumers.

Ulta Beauty has aggressive expansion plans for 2018, including opening 100 new stores, while growing its e-commerce business by 40%. It will also see a $100 million tax rate benefit. Uncover the five places the beauty retailer plans to use the money.

Nothing is more valuable than a retailer’s reputation. Just one bad interaction with a brand can send a consumer to the competition, never to return. See which 10 retailers have the best reputation in this annual survey of more than 25,000 Americans.

Home Depot plans to roughly double its investment in the next three fiscal years to nearly $11.1 billion to expand and modernize its business.

Nordstrom just closed deals to acquire two digital retail technology companies. One will impact the retailer's new employee app rolling out this year. The other is a platform rooted in conversational commerce. Learn what this tech will do for Nordstrom's personalization strategy.

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