Digital Commerce

Foot Locker Deepens CRM, Loyalty, WFM Investments To Bolster Customer and Employee Experience
Foot Locker is making strides towards improving processes across the enterprise with its “Lace Up” strategic plan, which includes an expanded loyalty program, bolstered CRM capabilities, and a beefed up digital presence.
Why Brand Voice Must Be Closely Guarded Despite AI’s Compelling Potential
The idea of adding generative AI’s ability to quickly produce unique and personalized content for chatbots is understandably attractive, especially for companies dealing with high-volume interactions. But there are drawbacks.

Inventory Management
Lowe’s ‘Perpetual Productivity Improvement’ Initiative To Result in End-to-End Transformation
Marvin Ellison, president and CEO of Lowe’s, shared details of the company's strategic approach during the company’s recent call with investors.
E-Commerce
3 Profitability Strategies for E-commerce Retailers in 2023
E-commerce is dealing with a bad hangover. Digital commerce sits at a crossroads in 2023 — and most retailers need a straightforward path ahead.
Personalization
Tapestry and Marks & Spencer Power E-Commerce Personalization With Generative AI
The enterprises are implementing technology that automatically generates words and phrases that are personalized in real-time for each online consumer by leveraging anonymized web session data.
Inventory Management
How Walmart and Target Approach 2023 Investments: From Omnichannel Upgrades to Supply Chain Automation and Transportation Optimization
Learn about their respective strategies as detailed in their recently released earnings reports.
Mobile Apps
Nike Grows Mobile App Digital Capabilities With Sports Pilot Program
Nike is bolstering its digital efforts via a pilot program by adding new capabilities to its sports apps, Nike Run Club and Nike Training Club.
Artificial Intelligence
What Retail Leaders Need To Know About the Congressional Hearing on Artificial Intelligence
OpenAI CEO Sam Altman, whose company created ChatGPT, was one of three experts who testified at a Senate Judiciary subcommittee hearing exploring the oversight of artificial intelligence. Here are the top takeaways for retailers.
Customer Engagement
Best Buy Builds Out Membership Program
Best Buy is rolling out a revamped loyalty program, moving from one free tier to one free and two paid. Get the details.
Logistics
Mastering IT Logistics Management: 5 Things Retailers’ IT Asset Tracking System Should Deliver
IT asset tracking is an essential process for any organization looking to manage its technology resources efficiently, and it’s more important today than ever before.
Sponsored
Webinars on Demand
Pivotal Revelations on Digital Experience With Best Buy Canada
On-Demand : Digital interactivity experts Ricky Hon (interactive display and design leader at Best Buy Canada) and IV Dickson (chief innovation officer at SageNet) discuss implementing a thriving digital experience for customers.
Artificial Intelligence
Eyewear Retailer Zenni Optical Bolsters Search With AI and Machine Learning
Eyewear retailer Zenni Optical is enhancing its e-commerce search capability by introducing a new Image Search Tool, as well providing a new prescription reader tool, Prescription Scan.
Digital Commerce
Amazon Anywhere Lets Consumers Buy Real Merchandise in Video Games
Next time you see someone sporting a Peridot-themed shirt, you can likely thank Amazon for this IRL experience.
GroceryTech
Food Lion Revamps NC Stores, Elevates Consumer Experience
The overhaul includes a special emphasis on e-commerce. Get the details.

Here our retail magazine provides the latest Digital Commerce news, including omnichannel, e-commerce, unified commerce, chatbots and artificial intelligence, and more.

Digital Commerce

Foot Locker Deepens CRM, Loyalty, WFM Investments To Bolster Customer and Employee Experience

Why Brand Voice Must Be Closely Guarded Despite AI’s Compelling Potential

Lowe’s ‘Perpetual Productivity Improvement’ Initiative To Result in End-to-End Transformation

3 Profitability Strategies for E-commerce Retailers in 2023

Tapestry and Marks & Spencer Power E-Commerce Personalization With Generative AI

How Walmart and Target Approach 2023 Investments: From Omnichannel Upgrades to Supply Chain Automation and Transportation Optimization

Nike Grows Mobile App Digital Capabilities With Sports Pilot Program

What Retail Leaders Need To Know About the Congressional Hearing on Artificial Intelligence

Best Buy Builds Out Membership Program

Mastering IT Logistics Management: 5 Things Retailers’ IT Asset Tracking System Should Deliver

Pivotal Revelations on Digital Experience With Best Buy Canada

Eyewear Retailer Zenni Optical Bolsters Search With AI and Machine Learning

Amazon Anywhere Lets Consumers Buy Real Merchandise in Video Games

Food Lion Revamps NC Stores, Elevates Consumer Experience

In a post-pandemic world, retailers must look to the past to move forward

Retail Minute: Publix axes GreenWise

Consumer research snapshot: Shoppers seek value on Memorial Day purchases